Pharmacy Manager
Company: Walgreens
Location: Wilmington
Posted on: August 8, 2022
Job Description:
Job Summary:
- Responsible for leading, directing, and managing Pharmacists
and Pharmacy Operations Manager performance and ensuring team
member engagement. Ensures the professional growth and development
of Pharmacists and Pharmacy Operations Manager.
- Responsible for driving overall compliance and business results
of the pharmacy across operations, quality, clinical outcomes, and
growth.
- Ensures proper pharmacy practice including but not limited to
monitoring/evaluating/implementing prescription drug orders,
dispensing prescription drug and device orders, educating patients
on the proper use or delivery of medication, providing
immunizations, completing drug regimen reviews, providing patient
counseling, and medication therapy management. Responsible for
compounding and labeling of drugs and devices and proper and safe
storage of drugs and devices.
- Acts as a full-time pharmacist in their home store.
Job Responsibilities/Tasks
Responsible for fulfilling Pharmacist-in-Charge (PIC) requirements,
upholding the board of pharmacy, state, and federal law,ensuring
all pharmacy personnel complies with all requirements of federal
and state pharmacy and drug laws, rules, and regulations and
providing direction and supervision of Pharmacy Operations Manager,
pharmacy technicians, interns, and pharmacists.
Customer Experience
- Engages customers and patients by greeting them and offering
assistance with products and services. Resolves customer
complaints, helps respond to customers requests in a timely manner,
and answers questions to ensure a positive patient experience.
- Models and shares customer service best practices with all team
members to deliver a distinctive and delightful customer
experience. Monitors customer service provided by team members and
offers reminders, training, encouragement, and develops plans for
improvement.
- Develops strong relationships with customers by anticipating
customer needs and proactively offering services. Enhances customer
experience by increasing focus on healthcare services to improving
health outcomes and quality of life. Operations
- Upholds the compliance and state licensure requirements as
mandated by state legislation and the Board of Pharmacy. Ensures
the pharmacy operates in accordance with all regulations, company
policies and standards.
- Counsels patients and answers their questions regarding usage
of medicine, side effects, interactions, contraindications, patient
information privacy, generics, therapeutic interchanges,
over-the-counter products, and refers to a medical provider as
needed to ensure medication is taken properly and health needs
addressed
- Performs pharmacist tasks including compounding, drug therapy
reviews, verification, and medication management. Reviews,
interprets, and accurately dispenses prescribed medications.
- Accountable for ensuring the use of all elements of the Good
Faith Dispensing policy in conjunction with state and federal
controlled substance laws when filling prescriptions are followed
by all pharmacy personnel. The Product Review/Retail Fill Process
Pharmacist has the ultimate responsibility for ensuring that the
elements of Good Faith are present.
- Accountable for safe medication storage, diversion monitoring
and other key pharmacy inventory activities.
- Follows-up with medical providers offices to clarify prescribed
medications, dosages, refills, interactions and, allergies to
suggest alternative medications and answer medical provider
questions.
- Provides retail, clinical, wellness, and other preventive
healthcare services (i.e., immunizations).
- Partners with Central Pharmacy Operations for customer
registration, 3rd party reviews, and assists with resolving
customer issues. In virtual environments, conducts virtual product
reviews by following specific company procedures and guidelines.
People & Performance Management
- Supervises the Pharmacy Operations Manager s execution of
pharmacy operations, including but not limited to record-keeping
and auditing, inventory, pharmacy maintenance, and core pharmacy
workflow
- Supervises Staff Pharmacists in execution of core pharmacist
duties, including but not limited to patient care, provision of
healthcare services (i.e. immunizations) collaboration with medical
providers offices, and inventory management
- Makes hiring, promotion and performance management decisions.
Addresses issues and disciplines store team members, engages with
Employee Relations and Human Resources as appropriate.
- Develops employee performance improvement plans and follows up
according to deadlines.
- Monitors and approves team member compensation.
- Promotes teamwork and motivates team members by establishing
expectations, tracking results, showing enthusiasm, and sharing
vision.
- Ensures compliance with all company policies, applicable
employment laws, and is consistently fair in the treatment of all
team members.
- Communicates regularly with team members through one-on-one
discussions, group meetings, soliciting input, answering questions,
and ensuring communication lines are open between management and
non-management team members. Training & Personal Development
- Maintains and enhances current knowledge and skills related to
pharmacy and healthcare by reading pharmacy related journals,
company publications, and communications. Maintains awareness of
developments in pharmacy care and pursues best practices that would
enhance performance and health outcomes through proper execution of
standard operating procedures. Stays up-to-date on state/ federal
law and policy changes.
- Obtains necessary certifications, education credits, and
completes training such as LTMP e-modules as required by the
Company. Follows performance improvement plans offered by Store
Manager.
- Seeks professional development by monitoring one s performance,
solicits for constructive feedback, and leverages District Manager
and/or Healthcare Supervisor as mentor and coach. Communications
- Serves as liaison between pharmacy, district, area, and support
center to provide a communication channel, respond to requests,
provide feedback, and implement initiatives.
- Conducts community outreach. Business Performance Management
- Identifies sales opportunities to ensure the growth and
performance of the pharmacy.
- Responsible for analyzing performance data, including pharmacy
financial, customer service, and inventory. Manages pharmacy asset
protection activities and oversees inventory management through
Pharmacy Operations Manager. Business Planning
- Develops and maintains good relationships with the local
medical community, including physicians, nurses, and other health
care providers.
- Collaborates and builds strategic partnerships that result in
win-win results.
Keywords: Walgreens, New England , Pharmacy Manager, Healthcare , Wilmington, Northeast
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