Greets visitors and patients in person, or communicates by
telephone or video conferencing, upholding excellent customer
Enters and updates patient demographic and financial information,
ensuring the patient is fully registered as early in the process as
Obtains appropriate applications and forms, confirming signatures
are on file. Photocopies/scans documents as needed.
Provides patients with financial responsibility information and
collects patient liabilities, documents amounts in the appropriate
fields, and balances the cash box daily.
Works with partnering departments (Financial Counseling,
Scheduling, Financial Clearance, and clinical areas) to ensure all
aspects of the patient's encounter are completed as needed.
Provides wayfinding instructions and assists with hospital
information as requested. -
Coordinates patient admission needs, bed assignments, and tracking
boards where applicable.
Meets or exceeds audit accuracy standards. Works worklists and
error reports timely, and proactively seeks assistance to resolve
Maintains a safe environment complying with NLH policies and
procedures; reports and directly addresses environmental hazards
and violations of patient safety policy and/or protocol when
involved or observed.
May perform other duties upon request.
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
High School Diploma / GED (or higher) or 2+ years of Equivalent
6+ months experience in an office setting, customer service setting
(over the phone or face to face) or phone support role or call
Familiarity with computer and Windows PC applications, which
includes the ability to learn new and complex computer system
Ability to work per diem for a facility open 24 hours
Flu vaccination are an essential job function of this role.
Candidates located in states that mandate booster doses must also
comply with those state requirements. UnitedHealth Group will
adhere to all federal, state and local regulations as well as all
client requirements and will obtain necessary proof of vaccination,
and boosters when applicable, prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation.
Understanding of medical terminology
1+ -years of Registration experience in a hospital or medical
Working knowledge of insurance policies and procedures and patient
**PLEASE NOTE** The sign on bonus is only available to external
candidates. Candidates who are currently working for a UnitedHealth
Group, UnitedHealthcare or related entity in a full time, part
time, or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.