Patient Access Coordinator, Call Center - ProHealth Physicians - Farmington, CT
Company: Optum
Location: Farmington
Posted on: April 24, 2024
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Job Description:
If you are in Farmington, CT, you will have the flexibility to
work from home and the office in this hybrid role as you take on
some tough challenges.
ProHealth Physicians is a physician-led medical group with 85
practice locations throughout Connecticut serving more than 10% of
the state's residents. We empower physicians and advanced
clinicians to better serve patients through enhanced care processes
in support of improved patient outcomes. Formed in 1997, ProHealth
Physicians has grown to include more than 350 primary care and
specialty clinicians and offers select specialty and
diagnostic/therapeutic services.
Th is is a primarily inbound call center dealing with scheduling
appointments for our over 80 offices across the state. The ideal
candidate will have experience in customer service and preferably
experience working over the phone. They need to be confident with
multi-tasking. They will be navigating our scheduling system while
also speaking on the phone to patients. This is a fast-paced,
high-volume environment. The ideal candidate will also be able to
not take difficult situations with patients personally. There are
also some outbound call responsibilities for appointment
reminders.
This position is full-time. Employees are required to have
flexibility to work any of our shift schedules during our normal
business hours of 8:00am - 7:00pm. It may be necessary, given the
business need, to work occasional overtime.
Our office is located at 3 Farm Glen Blvd. Farmington, CT 06032.
Employees will be required to work 3 days onsite and 2 days from
home.
We offer 2-4 weeks of on-the-job training. The hours of the
training will be aligned with your schedule. Training will be
onsite then will transition to hybrid schedule.
All Telecommuters will be required to adhere to UnitedHealth
Group's Telecommuter Policy.
Primary Responsibilities:
Required Qualifications:
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment .
Keywords: Optum, New England , Patient Access Coordinator, Call Center - ProHealth Physicians - Farmington, CT, Healthcare , Farmington, Northeast
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