Registration Representative - Bangor, ME
Company: Optum
Location: Bangor
Posted on: June 30, 2025
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Job Description:
$3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS Opportunities at
Northern Light Health , in strategic partnership with Optum.
Whether you are looking for a role in a clinical setting or
supporting those who provide care, we have opportunities for you to
make a difference in the lives of those we serve. As a statewide
health care system in Maine, we work to personalize and streamline
health care for our communities. If the place for you is at a large
medical center, a rural community practice or home care, you will
find it here. Join our compassionate culture, enjoy meaningful
benefits and discover the meaning behind: Caring. Connecting.
Growing together. The Registration Representative are often the
first point of contact upon patient arrival and are required to
have excellent customer service skills. This position will input
patient information received in person or over the phone, to update
the hospital system for patient demographic, insurance, financial
obligation, or appointment related data for a variety of practice
and hospital services. This position is a full-time role (36 hours
/ week). Employees are required to work any variable schedule
including the flexibility to work on a mixture of days, evenings,
overnights, weekends, and rotating holidays supporting our 24/7
operations. Additional information will be provided during the
interview process. It may be necessary, given the business need, to
work occasional overtime. Our office is located at Northern Light
Eastern Maine Medical Center, 489 State St, Bangor, ME, 04401. We
offer 2 - 3 weeks of paid training. The hours during training will
be based on your schedule or will be discussed on your first day of
employment. Training will be conducted on - site. Primary
Responsibilities: Greets visitors and patients in person, or
communicates by telephone or video conferencing, upholding
excellent customer service Enters and updates patient demographic
and financial information, ensuring the patient is fully registered
as early in the process as possible Obtains appropriate
applications and forms, confirming signatures are on file,
Photocopies / scans documents as needed Provides patients with
financial responsibility information and collects patient
liabilities, documents amount in the appropriate fields, and
balances the cash box daily Works with partnering departments
(Financial Counseling, Scheduling, Financial Clearance, and
clinical areas) to ensure all aspects of the patient's encounter
are completed as needed Provides wayfinding instructions and
assists with hospital information as requested Coordinates patient
admission needs, bed assignments, and tracking boards where
applicable Meets or exceeds audit accuracy standards. Works
worklists and error reports timely, and proactively seeks
assistance to resolve as needed Maintains a safe environment
complying with NLH policies and procedures; reports and directly
addresses environmental hazards and violations of patient safety
policy and / or protocol when involved or observed May perform
other duties upon request You’ll be rewarded and recognized for
your performance in an environment that will challenge you and give
you clear direction on what it takes to succeed in your role as
well as provide development for other roles you may be interested
in. Required Qualifications: High School Diploma/GED (or higher) 6
months of experience in an office setting, customer service setting
(over the phone OR face to face), phone support role or call center
environment Beginner level of proficiency with Windows applications
Influenza vaccination for the current flu season (typically
August-May) or commitment to receive the influenza vaccination when
available for the upcoming flu season Ability to work any full-time
(36 hours / week) variable schedule including the flexibility to
work a mixture of days, evenings, overnights, weekends, and
rotating holidays supporting our 24/7 operations based on business
need Must be 18 years of age or older Preferred Qualifications: 1
years of registration experience in a hospital OR medical setting
Understanding of medical terminology Working knowledge of insurance
policies and procedures and patient care settings Previous
experience working for Northern Light Health PLEASE NOTE The
sign-on bonus is only available to external candidates. Candidates
who are currently working for UnitedHealth Group, UnitedHealthcare
or a related entity in a full time, part time or per diem basis
("Internal Candidates") are not eligible to receive a sign on
bonus. The salary range for this role is $ 16.00 to $ 28.85 per
hour based on full-time employment. Pay is based on several factors
including but not limited to local labor markets, education, work
experience, certifications, etc. UnitedHealth Group complies with
all minimum wage laws as applicable. In addition to your salary,
UnitedHealth Group offers benefits such as, a comprehensive
benefits package, incentive and recognition programs, equity stock
purchase and 401k contribution (all benefits are subject to
eligibility requirements). No matter where or when you begin a
career with UnitedHealth Group, you’ll find a far-reaching choice
of benefits and incentives. At UnitedHealth Group, our mission is
to help people live healthier lives and make the health system work
better for everyone. We believe everyone–of every race, gender,
sexuality, age, location, and income–deserves the opportunity to
live their healthiest life. Today, however, there are still far too
many barriers to good health which are disproportionately
experienced by people of color, historically marginalized groups,
and those with lower incomes. We are committed to mitigating our
impact on the environment and enabling and delivering equitable
care that addresses health disparities and improves health outcomes
— an enterprise priority reflected in our mission. UnitedHealth
Group is an Equal Employment Opportunity employer under applicable
law and qualified applicants will receive consideration for
employment without regard to race, national origin, religion, age,
color, sex, sexual orientation, gender identity, disability, or
protected veteran status, or any other characteristic protected by
local, state, or federal laws, rules, or regulations. UnitedHealth
Group is a drug - free workplace. Candidates are required to pass a
drug test before beginning employment. RPO RED
Keywords: Optum, New England , Registration Representative - Bangor, ME, Healthcare , Bangor, Northeast