RN Care Manager - Case Coordination
Company: Charlotte Hungerford Hospital
Location: Simsbury
Posted on: July 8, 2025
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Job Description:
Location Detail: Charlotte Hungerford Hospital (10115) Shift
Detail: Monday - Friday 8am - 4:30pm with rotating weekends Work
Location Type: In Person Work where every moment matters. Every
day, more than 40,000 Hartford HealthCare colleagues come to work
with one thing in common: Pride in what we do, knowing every moment
matters here. We invite you to become part of Connecticut’s most
comprehensive healthcare network. Charlotte Hungerford Hospital is
a 122-bed, general acute care community hospital located in
Torrington, Connecticut, that serves as a regional health care
resource for the 100,000 residents of Litchfield County and
Northwest Connecticut. CHH offers personalized attention from an
expert team of caregivers and physicians that utilize advanced
technology and clinical partnerships in a convenient, safe and
comfortable patient environment. POSITION SUMMARY/PURPOSE Care
Management is a collaborative practice model including patients,
nurses, social workers, physicians, healthcare team members,,
caregivers and the community. The Case Management process
encompasses communication and facilitates care along a continuum
through effective resource coordination. The goals of the Care
Management Team include the achievement of optimal health, access
to care and appropriate utilization of resources balanced with the
patient’s right to self-determination. Incumbents of this position
are professional Registered Nurses that utilize the nursing process
(assessment, planning, intervention, documentation, and evaluation)
to determine and facilitate the most appropriate level of care and
identification of discharge needs. Collaborates with physician to
ascertain medical treatment plan and with nursing, other health
care team members and health plans to fulfill the treatment plan in
the highest quality, cost effective manner. Responsible for
ensuring customer satisfaction (patient, family, physician,
others), maintaining patient confidentiality and being sensitive to
the age and cultural specific patient needs for comfort, privacy
and generalized care. . ESSENTIAL FUNCTIONS Displays and upholds
CHH core values of dignity, compassion, service excellence,
community and integrity. Consistently demonstrates caring for
patients, for one another, and for the organization they are part
of, and contributes to building trust, pride and camaraderie and
collaboration with the Health Care Team. Incumbents of this
position will strive to gain the respect and maintain the dignity
of patients / family members, visitors and all Charlotte Hungerford
Hospital Personnel. Demonstrates a diplomatic and supportive
attitude and presents the hospital in a positive manner to all
persons above. Promotes and contributes, in a positive manner, to
inter- and intra-departmental relationships to ensure all needs of
the patient are met. Maintains confidentiality of all appropriate
information and documentation. Responsible for complete and
thorough patient and family assessments for initial and on-going
care and discharge planning, addressing physical, psychosocial,
religious, cultural and educational aspects. Identifies and
communicates appropriate information gathered from patient, family,
chart, community agencies and colleagues to other members of the
multidisciplinary health care team. Actively coordinates patient
care including the sequencing and scheduling of tests, procedures,
and consultations. Works closely with physicians to coordinate
hospital services from pre-hospital through post discharge
recovery. Ensures patient and family understand the diagnosis and
planned course of treatment and determines and communicates
discharge needs. Identifies gaps / barriers to care and facilitates
interdepartmental communications to expedite appropriate changes.
Additionally, incumbents are responsible for assessing any
financial needs of the patient / family, including assisting in the
clarification of benefit plans. Assists Social Worker Care Managers
with highly clinical complex patient needs. Responds expeditiously
to emergency needs of patient and families in crisis by providing
appropriate interventions necessary to support and stabilize. In
conjunction with patient, family, payers and other members of the
health care team: formulates and implements a discharge plan to
address assessed needs and patient/family concerns,; evaluates the
effectiveness of the plan in meeting the established care goals;
and revises the plan as needed to achieve desired outcomes. Refers
patients to a variety of resources including, but not limited to,
Visiting Nurse Agency, Skilled Nursing facility, Long Term Care
Hospital, Rehab Facility, Hospice Care, Durable Medical and
Respiratory Care providers. Assures Follow-up care with Providers
has been arranged with confirmation of the patient’s ability to
access the scheduled appointment Telephone Contact to patient’s who
are at a high risk for readmission within 48 hours of discharge to
verify the follow-up services has occurred as planned; Patient and
Family understand and are following their discharge instructions
and Patient and family are able to follow-up with their provider
for evaluation. Pro-actively advocates for patient care issues to
ensure that overall quality and type of care is sensitive to each
specific patient/family’s needs Analyzes patient care trends and
actively seeks out and collaborates with the care team to improve
overall quality and efficiency of care Seeks out and/or provides
peer consultation about cases that are presenting problems and or
experiencing significant deviations from the plan of care. Attends
and participates in extended stay rounds, daily outcome planning
rounds, Case Management Team meetings and peer reviews regarding
management of their caseload. Participates in quality improvement
and evaluation processes related to the Care Management function.
Abstracts data from the medical record to enable the review of
selected hospital core measures or for review by external agencies
such as the JCAHO, CMS and/or QIO. Collects and trends a variety of
data to identify avoidable hospital days and/or process improvement
opportunities. Meet required job specific competencies for assigned
unit, including mandatory educational requirements. Maintains
professional growth and development through seminars, workshops and
professional affiliations to stay current on the latest trends
related to position. Participates in staff meetings, educational
programs and in-service meetings to maintain competencies. Complies
with hospital policies and procedures related to safety, infection
control, attendance, sexual harassment, dress code, corporate
compliance, confidentiality and others. Communicates to
Administrative Director and/or Management staff needs identified
for self, the unit and other team members. JOB KNOWLEDGE, SKILL
REQUIREMENT AND REQUIRED ATTRIBUTES Strong Communication and
Interpersonal Skills Knowledge of the Nursing Process Ability to
manage multiple priorities and projects form initiation to
completion within prescribed schedules and utilization of
resources. Ability to effectively utilize a variety of Microsoft
Office, Outlook and Meditech HCIS software, Morrisey and Web based
programs required. Skilled in Motivational Interviewing Ability and
willingness to follow the mission and values of the Charlotte
Hungerford Hospital on a daily basis Qualifications EDUCATION
Maintains current license as a Registered Nurse in the State of
Connecticut. Bachelor’s degree in Nursing preferred. EXPERIENCE
Minimum of 3 years acute care hospital experience required. Care
Management experience preferred. Case Management certification ACM
or CCM Strongly preferred. We take great care of careers. With
locations around the state, Hartford HealthCare offers exciting
opportunities for career development and growth. Here, you are part
of an organization on the cutting edge – helping to bring new
technologies, breakthrough treatments and community education to
countless men, women and children. We know that a thriving
organization starts with thriving employees we provide a
competitive benefits program designed to ensure work/life balance.
Every moment matters. And this is your moment.
Keywords: Charlotte Hungerford Hospital, New England , RN Care Manager - Case Coordination, Healthcare , Simsbury, Northeast
