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Associate Service Chief (Pharmacy Operations)

Company: US Department of Veteran Affairs
Location: West Haven
Posted on: October 12, 2018

Job Description:

This position is located in the Pharmacy Service of the VA Connecticut Healthcare System. The incumbent will perform the following duties not limited to:

  • Assists in maintaining close liaison with clinical and administrative services while assisting in the overall responsibility to monitor all VACT (Medical Center and Outpatient Clinic) programs and reporting to the Chief, Pharmacy Service potential service and resource requirements.
  • Effectively organizes, directs, manages and controls all inpatient and outpatient activities, plans short and long range objectives, solves problems, and achieves results within budgetary and staffing constraints.
  • Promotes sound and economical personnel management reviews, identifying duties and responsibilities, and justifying personnel needs that are based on current programs and workload requirements.
  • Provides oversight and evaluation of all new automation initiatives within the Pharmacy Service and coordinates these projects with other affected services in VACT.
  • Provides the necessary technical knowledge and assistance as required to support the inpatient and outpatient pharmacy operations.
  • Expected to willingly exchange ideas, assist and provide support as a "team player" with the pharmacy staff and actively seek and maintain face-to-face contact in the usual work areas with other members of Pharmacy Service.
  • Assists in data collection for MUE and participates in quality assurance.
  • Acts as a liaison between Pharmacy Service and other health care providers.
  • Interviews employee candidates, recommends appointments, and evaluates employee performance. Initiates action based on employee's performance as necessitated, including documentation and recommendation for awards, counseling and disciplinary actions.
  • Maintains resource accountability utilizing sound fiscal accounting techniques and pharmacoeconomic principles.
  • Interprets policy, procedures, and philosophy for pharmacy and medical staff. Develops and keeps current all pharmacy standard operating procedures and pharmacy-related health system policies.
  • Serves as the direct front line supervisor to the supervisors of the inpatient, outpatient and research sections of the Pharmacy department. Works with front line supervisors to assure smooth transition of services in all sections and between all sections.
  • Oversees the maintenance of drug inventory and cost effective ordering.
  • Assists the Associate Chiefs, Acute and Ambulatory Care Clinical Pharmacy Services in the development and maintenance of pertinent clinical pharmacy programs from a cost and patient outcome perspective.
  • Effectively utilizes MUE outcomes to positively influence patient care, education and pharmacoeconomic outcomes.
  • Identifies problems that affect patient care programs and effectively utilizes problem-solving techniques to resolve these problems.
  • Promotes staff participation in the maintenance and review of Patient Medication Records, Laboratory Tests, Patient Medication Counseling, Patient Medication Interviews, Physician Rounding, Weekly Chart Reviews, Nursing Lectures, and Continuing Education Programs.
  • Shares responsibility with members of the Pharmacy leadership team for the development of new clinical programs and the maintenance of appropriate quality patient care.
  • Monitors appropriateness of programs through quality assurance assessments, medication usage evaluation and other performance improvement quality assurance programs.
  • Assures that all pharmacy employees complete mandatory training and health screenings in a timely manner.
  • Assists with directing affiliated training programs for pharmacy students, residents and technicians. Serves as co-preceptor for Pharm.D. student administrative experiential rotations.
  • Responsible for the oversight and development of the drug information files consisting of textbooks, reference books, Medical and Pharmacy Journals, and other pertinent data which would be of value as reference material for all concerned personnel.
  • Identifies potential candidates for positions of higher responsibility and plans/assists in their HPDM related developmental experiences.

    Work Schedule: Monday - Friday 8:00 am - 4:30 pm

    Compressed/Flexible: Not Available

    Telework: Not Available

    Virtual: This is not a virtual position.

    Position Description/PD#: Associate Service Chief (Pharmacy Operations)

    Relocation/Recruitment Incentives: Not Authorized

    Financial Disclosure Report: Not required Not required

    This announcement is currently open to Current, Permanent VACT Employees and Current, Permanent VA Nationwide Employees. If you are a Current, Permanent Other Federal Agency Employee or a US Citizen please apply to Job Announcement # VHA-689-18-EFMM-10313476Education: Graduate of an Accreditation Council for Pharmacy Education (ACPE) accredited College or School of Pharmacy with a baccalaureate degree in pharmacy (BS Pharmacy) and/or a Doctor of Pharmacy (Pharm.D.) degree. Verification of approved degree programs may be obtained from the Accreditation Council for Pharmacy Education, 20 North Clark Street, Suite 2500, Chicago, Illinois 60602-5109; phone: (312) 664-3575, or through their Web site at: (NOTE: Prior to 2005 ACPE accredited both baccalaureate and Doctor of Pharmacy terminal degree program. Today the sole degree is Doctor of Pharmacy.)

    Graduates of foreign pharmacy degree programs meet the educational requirement if the graduate is able to provide proof of achieving the Foreign Pharmacy Graduate Examination Commission (FPGEC) Certification, which includes passing the Foreign Pharmacy Graduate Equivalency Examination (FPGEE) and the Test of English as a Foreign Language Internet-Based Test (TOEFL iBT).

    Licensure: Full, current and unrestricted license to practice pharmacy in a State, Territory, Commonwealth of the United States (i.e., Puerto Rico), or the District of Columbia. The pharmacist must maintain current registration if this is a requirement for maintaining full, current, and unrestricted licensure. A pharmacist who has, or has ever had, any license(s) revoked, suspended, denied, restricted, limited, or issued/placed in a probationary status may be appointed only in accordance with the provisions in VA Handbook 5005, Part II, Chapter 3, section B, paragraph 16.

    Grade Determinations: GS-14- Associate Service Chief (Pharmacy Operation)

    Experience: Applicants must have 1 year experience equivalent to the next lower grade level GS-13.

    Assignments: Candidates at this grade level are to be in one of the assignments listed below. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

    Associate Service Chief is Responsible for coordinating multiple programs in pharmacy service in a medical facility. Serves as the Acting Service Chief in the absence of the Service Chief. Develops and maintains a system of internal reviews that ensure service programs operate at a satisfactory level of performance and in compliance with regulatory and accrediting bodies. Responsible for pharmacy utilization of resources and budget. Makes selections, assigns personnel, and serves as a mentor to help employees develop their full potential. (NOTE: Associate Service Chief position should be graded one grade below the grade of the Chief of Pharmacy Service.)

    Qualifying Experience: Experience must be at a level comparable to pharmacy experience at the next lower level of federal service which is defined as those who have functioned at the highest level of clinical practice, works independently under their scope of practice as defined by the individual medical center to directly care for patients. Residency and fellowship training programs in a specialized area of clinical pharmacy practice may be substituted for creditable experience on a year-for-year basis. The pharmacy residency program must be accredited by the American Society of Health-System Pharmacists (ASHP). A fellowship program that is not accredited by the American College of Clinical Pharmacy (ACCP) will need to have comparable standards for experience to be creditable.

    Part-time Experience: Part-time experience as a professional pharmacist is credited according to its relationship to the full-time work week. For example, a pharmacist employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service.

    Physical Requirements: The work requires sitting, walking, standing, and lifting/carrying of light items. There is frequent use of a personal computer and telephone.

    References: VA Handbook 5005/55, Part II, Appendix G15, LICENSED PHARMACIST QUALIFICATION STANDARD, dated June 7, 2012, and OPM Group Coverage Qualification Standard for Professional and Scientific Positions at

    The full performance level of this vacancy is GS-12. The actual grade at which an applicant may be selected for this vacancy is GS-14.None

    To apply for this position, you must provide a complete Application Package which includes:

    • VA Form 10-2850c
    • Resume

      VA Form 10-2850c Application for Associated Health Occupations can be found at:

      The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's, documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).

      • Cover Letter
      • DD-214
      • OF-306
      • VA Form 10-2850c
      • Disability Rating Documents
      • Resume
      • SF-15
      • SF-50
      • Transcript

        Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit

        Keywords: US Department of Veteran Affairs, New England , Associate Service Chief (Pharmacy Operations), Healthcare , West Haven, Northeast

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