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Patient Navigator (Oncology RN - Registered Nurse) - Clinical Call Center

Company: Multiple Myeloma Research Foundation
Location: Stamford
Posted on: April 18, 2019

Job Description:

Hematology/Oncology opening in Stamford, Connecticut. This and other rn jobs brought to you by NursingJobCafe.com We're OperationsInc, a Human Resources Outsourcing and Consulting firm based in Norwalk, CT. Our client, a local non-profit, is looking for a Patient Navigator (an experienced RN with knowledge of oncology/hematology/myeloma) to join their Clinical Call Center team in Norwalk, CT. We have been retained to assist them in their efforts to secure the most qualified candidate.

Summary of Position
The Patient Navigator (PN) is a primary liaison between patients, families, caregivers, and the organization. PNs are responsible for guiding patients through their disease journey every step of the way. PNs will offer patients concierge service in the form of resources, suggestions, and information related to their disease. PNs will help patients engage with the organization via several new and ongoing initiatives. PNs will be responsible for other related tasks such as researching available resources, information, and materials that will provide value to patients.

Responsibilities

  • Answer the Patient Support Center incoming calls during business hours
  • Courteously and professionally interact with callers
  • Enter caller information accurately into the Salesforce database
  • Provide requested information and answer caller questions
  • Manage the Patient Navigator inbox and reply to emails
  • If necessary, perform research offline and return calls to provide requested information
  • Other research and writing tasks as required
  • Ability to integrate Salesforce functions such as Service Cloud, Knowledge Base, and Communities into Patient Support Center operations
  • Stay abreast of new developments in the field regarding available resources
  • Help manage and curate the organization's Facebook Community groups
  • Handle patient requests from the development team
  • Attend training provided by pharmaceutical company and other partners to update information on drug approvals and other pertinent information
  • For referred patients: concierge service to help patients find clinical trials that they may be interested in and eligible
  • Aid patients who are interested in signing up for the organization's cloud server, enter their information into salesforce and help with registration process
  • Provide materials to patients upon requestRequirements
    • RN with minimum 3+ years of oncology experience; knowledge of myeloma and hematological cancers required
    • Strong internet research skills required
    • Proficiency with Microsoft Office (Outlook, Word, PowerPoint, Excel)
    • Experience with Salesforce database a plus
    • Strong commitment to customer service
    • Flexibility and enthusiasm for multitasking and working in a fast-paced environment
    • Attention to detail
    • Ability to establish and maintain patient relationships
    • Enthusiasm for learning
    • Superb oral communication skills including empathy, patience, active listening
    • Superb written communication skills, including ability to translate technical language for a lay audience Our client is an equal opportunity employer. M/F/H/V

Keywords: Multiple Myeloma Research Foundation, New England , Patient Navigator (Oncology RN - Registered Nurse) - Clinical Call Center, Healthcare , Stamford, Northeast

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