Customer Service Specialist

Company: ARCH Cutting Tools
Location: Cornish
Posted on: November 22, 2021

Job Description:

Purpose:Is responsible for proactive, effective, and timely resolution of any outstanding customer issues and opportunities. Provides excellent customer care and support continuously employing a "the customer is ALWAYS first" attitude. Maintains a high level of accuracy, professionalism, courtesy, and a positive attitude at all times.Essential Duties and Responsibilities: (include the following. Other duties may be assigned)

• Supports External Customers, Business Development, and Operations personnel to establish and build stronger relationships with existing customers and prospects to achieve zero defects.
• Positively adapts to changing environment, work schedule and pace of work.
• Accurately records and modifies customer data and changes held in company's ERP system on a regular basis. Including setting up quotes, reviewing customer sales orders, acknowledging receipt of orders, updating delivery times in the system and communicating open order reports with the customer when necessary
• Personifies the attitude (externally and internally) "the customer ALWAYS comes first" when conducting daily interactions with customers, on the phone/e-mail, at the highest level of integrity and service. Translates this attitude into daily workflow and priorities.
• Manages Customer Projects and takes full accountability and ownership of each customer interaction by providing appropriate, accurate documentation and appropriate follow-up to both customer and company management. Utilizes effective research skills and available resources (i.e. websites) to provide resolutions to Client discrepancies in a timely manner.
• Proactively compiles and routes customer feedback to appropriate internal departments and contacts.Education and Experience:
  • High school diploma or equivalent.
  • Customer service experience required.
  • Some experience with the product or service to which the specialist will be assigned preferredJob Knowledge, Skills and Abilities:
    • Excellent communication skills including active listening.
    • Service-oriented and able to resolve customer grievances.
    • Proficient computer skills with the ability to learn new software.
    • Knowledge of, or ability to learn, product, service, or area of customer service specialization.Physical Demands:
      • Prolonged periods sitting at a desk and working on a computer.
      • Must be able to lift up to 15 pounds at times.Additional NotesARCH Global Precision is an Equal Opportunity Employee and wholeheartedly supports diversity in the workplace as a basic premise for business success. All employees of ARCH Global Precision are employed on an at-will basis. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.#ARCH123

Keywords: ARCH Cutting Tools, New England , Customer Service Specialist, Hospitality & Tourism , Cornish, Northeast