Customer Service Representative
Company: Nolato GW, Inc.
Posted on: January 16, 2022
Nolato GW is a global leader in precision injection molding and
contract manufacturing for the world's most successful healthcare,
automotive, and industrial OEMs.
Join an organization that is respected throughout the industry for
our advanced technology, quality, and innovation - all while
enjoying the benefits of stable ownership, a collaborative culture,
professional development, continuing education, global
opportunities, and an exceptional benefits package.
JOB TITLE: Customer Service Representative
DEPARTMENT: Bethel Operations - Molding/Production
Customer Service Manager
SUMMARY: The Customer Service Representative is a part of the GW
Sales & Marketing/Customer Service Team and plays an integral role
in our overall efforts to achieve excellence in Customer Service by
performing the following duties:
ESSENTIAL DUTIES AND RESPONSIBILITIES: Enters new orders into the
order entry system on the AS400 as defined in the Order Entry
Notifies customer of delivery information once the order has been
acknowledged by manufacturing. Reconciles with customer any
differences between requested delivery and acknowledged delivery
Responsible for maintaining system for order & customer
Responsible for tracking the delivery performance at accounts.
Responsible for assisting with preparation for and hosting customer
visits and distributing Customer Satisfaction Surveys to the
Responsible for maintaining the Price History File on the
Responsible for communication with the Customer concerning Customer
Serves as liaison between the customer and other internal
departments at GW.
Interacts with GW's Business Unit Managers & Field Sales staff to
service GW accounts and to meet annual sales goals and objectives
established for various accounts.
QUALIFICATIONS: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Bachelor's Degree and/or 5-7 years related experience.
Proficient in Microsoft Office Suite & Windows operating
Excellent communication, time management and organization
Ability to adapt under difficult and challenging situations.
Location Bethel, Vermont, USA
Apply by March 31, 2022
Contact person Cathy Tempesta firstname.lastname@example.org
Keywords: Nolato GW, Inc., New England , Customer Service Representative, Hospitality & Tourism , Bethel, Northeast
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