Customer Service Support Associate

Company: JAM Industries Ltd.
Location: Berlin
Posted on: January 16, 2022

Job Description:

JAM Industries, Making the world sound better, one brand at a time! Do these words sound like music to your ears? Are you ready to Hear IT, See IT, Live IT and JAM IT?Choosing JAM Industries, means joining the largest distributor of consumer electronic goods, pro-audio equipment and musical instruments in the WORLD. Since 1972, our love of music has driven us towards continuous innovation which has allowed us to stay true to our mission of delivering ONLY the best customer service!Come JAM with us--- we not only work hard but play just as hard. Want to take your career to the next level? Click here to view all our current openings! http://jamindustries.com/careers/What you will get from working at JAM... We offer much more than a fun and casual work environment! As a member of our team, you will enjoy a comprehensive compensation package including:

• Group insurance (Medical, dental, life insurance, STD and LTD).
• A complete Employee Assistance Program.
• Generous employee discounts on all products we distribute.
• Other benefits geared towards our number one priority: our employees.
• Most importantly, you will also work with a highly talented, winning team!Position: Customer Service RepresentativeLocation: Berlin, CT (temporarily remote due to Covid)Hours: 8:30am - 5:00pm
  Position Purpose:The Music People (TMP), a Division of Jam Industries, has been in business for over 40 years as a leader in the MI (musical instrument) and professional audio industry is looking for an Operations Support Associate to assist our Customer Service team. This role will be responsible for a combination of problem solving and transactional work.Job Responsibilities Include:
  • Processing inbound requests for
    • Parts Requests
    • Warranty Orders
    • Sales Return Orders
    • Sales Orders
    • Vendor Return Orders
    • Resolution of warehouse receiving issues
    • Processing, incoming Emails and requests for action from
      • Other internal teams
      • Customers
      • Vendors
      • End users
      • Updating and maintaining ERP database information
        • Customer Information
        • Product Information
        • Vendor Information
        • Inventory Adjustments
        • Being part of a team that interfaces with customer by responding to:
          • Inbound Customer Service calls
          • Inbound vendor information calls
          • Making Outbound calls to
            • Vendors
            • Customers
            • End users
              Requirements:To perform this role effectively, applicants should possess the following:Skills:
              • Ability to navigate EDI and B2B portals
              • Proficiency with MS Office 365 applications (Excel, Word, and Outlook), MS Dynamics 365 Business Central, SharePoint
              • Command of 10-key and alphanumeric keyboard entry by touch
              • Capability to type more than 40 words per minuteQualities:
                • Skilled in multitasking, time-management, and prioritization of tasks
                • Succinct and effective verbal and written communication
                • Highly organized in the workspace
                • Process and detail oriented
                • Efficient information retention and recall
                • Aptitude for learning new material
                • Flexibility to adapt to changes and take on additional responsibilities
                • Positive attitude and strong work ethic
                  #JAMFAM

Keywords: JAM Industries Ltd., New England , Customer Service Support Associate, Hospitality & Tourism , Berlin, Northeast