Store Supervisor (US) - Epping
Company: TD Bank
Location: Epping
Posted on: May 16, 2022
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Job Description:
TD DescriptionAbout TD Bank, America's Most Convenient Bank - TD
Bank, America's Most Convenient Bank, is one of the 10 largest
banks in the U.S., providing more than 8 million customers with a
full range of retail, small business and commercial banking
products and services at approximately 1,300 convenient locations
throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas
and Florida. In addition, TD Bank and its subsidiaries offer
customized private banking and wealth management services through
TD Wealth -, and vehicle financing and dealer commercial services
through TD Auto Finance. TD Bank is headquartered in Cherry Hill,
N.J. To learn more, visit . Find TD Bank on Facebook at and on
Twitter at TD Bank, America's Most Convenient Bank, is a member of
TD Bank Group and a subsidiary of The Toronto-Dominion Bank of
Toronto, Canada, a top 10 financial services company in North
America. The Toronto-Dominion Bank trades on the New York and
Toronto stock exchanges under the ticker symbol "TD". To learn
more, visit DescriptionThe Store Supervisor is responsible for
providing an operationally sound and legendary experience to
Customers by supervising the teller and platform teams in the
absence of the Sales and Service Manager/Assistant Store Manager
and Head Teller/Teller Service Manager. This job provides ongoing
coaching and models Guiding Principles to ensure Legendary Customer
Service is experienced by all Customers at every interaction.
Accountable for achieving an overall Legendary Customer experience
in the StoreEnsures team members fully complete required Training
prior to servicing CustomersLeads the operational standards of the
Store, including but not limited to cash handling, control of
negotiable items, preventing fraud, managing controllable expenses,
promoting integrity, Customer privacy and Employee safetyLeads by
example and coaches team members to focus on Customer experience,
by having needs-based conversations and offering financial
solutions to meet our Customers' needs Partners with Store
Leadership to achieve both Store and individual performance
metricsResponsible for making sound decisions and timely problem
resolutionProvides supervision/coaching/mentoring of Teller and
Platform staff to positively reinforce behavior and assists with
staff development planning Is flexible to move between platform and
teller line and is able to prioritize the needs of bothPrimarily
works in assigned Retail Store. Occasional travel required for
Classroom Training, On-the-Job Training and Regional
meetingsApproves financial transactions using sound judgment to
minimize risk and potential losses from fraud and other decisions
that will impact Store financial resultsJob RequirementsHS Diploma
or GED required, 2-year degree preferred 1+ years of related
experience requiredKnowledge of Customer Service and Teller
responsibilitiesProven ability to meet and exceed Customers'
expectationsStrong organization skills to handle multiple tasks in
a fast-paced environmentEffective verbal and written communication
skillsApplies sound judgment in decision making and problem
solvingSales and Operational Management skillsProficient in
Microsoft Office Strong working knowledge of all operational
systems and databasesAbility to supervise and lead othersNotary
License (Preferred) InclusivenessAt TD, we are committed to
fostering an inclusive, accessible environment, where all employees
and customers feel valued, respected and supported. We are
dedicated to building a workforce that reflects the diversity of
our customers and communities in which we live in and serve, and
creating an environment where every employee has the opportunity to
reach their potential. If you are a candidate with a disability and
need an accommodation to complete the application process, email
the TD Bank US Workplace Accommodations Program at . Include your
full name, best way to reach you, and the accommodation needed to
assist you with the application
process.EOE/Minorities/Females/Veterans/Individuals with
Disabilities/Sexual Orientation/Gender Identity.
Keywords: TD Bank, New England , Store Supervisor (US) - Epping, Hospitality & Tourism , Epping, Northeast
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