Full Time and Part Time Customer Service Consultant

Company: Thomaston Savings Bank
Location: Thomaston
Posted on: June 25, 2022

Job Description:

Customer Service ConsultantSUMMARYProvide exceptional, quality customer service by telephone. Research problems or concerns and keep current on any changes that occur pertaining to products, services, or marketing promotions. Respond to customer inquiries regarding Bank mailings on products and services including statements and notices.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned within scope of authority and expertise, to provide the highest level of service and responsiveness to customers to positively promote the Bank and the Bank's services.1. Answer and greet all incoming Bank calls in a professional and courteous manner. Project a positive and warm demeanor.2. Direct customers to appropriate department or individual for specific information and/or service. Communicate and coordinate problem resolution with appropriate department. Refer more complex customer issues to appropriate channel.3. Determine best method to resolve problems to ensure member satisfaction and adherence to company policies.4. Research any problems or concerns, and keep current of any changes that may occur with Bank products, services and offerings.5. Serve customers by determining financial needs, fulfilling requests, answering inquiries.6. Provide information/assistance on our products and services we offer. May be required to perform financial transaction. Perform all maintenance requests.7. May be required to service customers via live-chat and secure email.8. Work involves extensive telephone contact with customers.20 Hour PositionMonday 12:00 pm - 4:00 pm, Thursday 12:15 pm - 6:15 pm, Friday 12:15 pm - 6:15 pm, Saturday 8:00 am - 12:00 pm29 Hour PositionMonday 12:00 pm - 5:00 pm, Tuesday 12:30 pm - 5:00 pm, Wednesday 12:30 pm - 5:00 pm, Thursday 12:30 pm - 6:00 pm, Friday 12:30 pm - 6:00 pm, Saturday 8:00 am - 12:00 pm.PI183246345

Keywords: Thomaston Savings Bank, New England , Full Time and Part Time Customer Service Consultant, Hospitality & Tourism , Thomaston, Northeast

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