Full Time and Part Time Customer Service Consultant
Company: Thomaston Savings Bank
Location: Thomaston
Posted on: June 25, 2022
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Job Description:
Customer Service ConsultantSUMMARYProvide exceptional, quality
customer service by telephone. Research problems or concerns and
keep current on any changes that occur pertaining to products,
services, or marketing promotions. Respond to customer inquiries
regarding Bank mailings on products and services including
statements and notices.ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned within scope of
authority and expertise, to provide the highest level of service
and responsiveness to customers to positively promote the Bank and
the Bank's services.1. Answer and greet all incoming Bank calls in
a professional and courteous manner. Project a positive and warm
demeanor.2. Direct customers to appropriate department or
individual for specific information and/or service. Communicate and
coordinate problem resolution with appropriate department. Refer
more complex customer issues to appropriate channel.3. Determine
best method to resolve problems to ensure member satisfaction and
adherence to company policies.4. Research any problems or concerns,
and keep current of any changes that may occur with Bank products,
services and offerings.5. Serve customers by determining financial
needs, fulfilling requests, answering inquiries.6. Provide
information/assistance on our products and services we offer. May
be required to perform financial transaction. Perform all
maintenance requests.7. May be required to service customers via
live-chat and secure email.8. Work involves extensive telephone
contact with customers.20 Hour PositionMonday 12:00 pm - 4:00 pm,
Thursday 12:15 pm - 6:15 pm, Friday 12:15 pm - 6:15 pm, Saturday
8:00 am - 12:00 pm29 Hour PositionMonday 12:00 pm - 5:00 pm,
Tuesday 12:30 pm - 5:00 pm, Wednesday 12:30 pm - 5:00 pm, Thursday
12:30 pm - 6:00 pm, Friday 12:30 pm - 6:00 pm, Saturday 8:00 am -
12:00 pm.PI183246345
Keywords: Thomaston Savings Bank, New England , Full Time and Part Time Customer Service Consultant, Hospitality & Tourism , Thomaston, Northeast
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