Multi-Unit Team Leader
Company: H&R Block
Location: Naugatuck
Posted on: January 27, 2023
Job Description:
451602BRTitle:Multi-Unit Team LeaderWhat you'll do... :Joining
us as a Multi-Unit Team Leader , you'll provide leadership over
three H&R Block tax offices. Using your people management
experience and passion for helping people, you'll provide
leadership to the customer-centric teams in the offices you manage
to accelerate their seasonal tax business.You'll serve as the
front-line manager responsible for leadership and development of
associates, delivering an outstanding client experience, and
achieving all office related growth objectives for three tax
offices. Prior tax preparation experience is not required.You'll
begin working a flexible part-time schedule in the fall as you ramp
up for the busy tax season, then transition to a full-time schedule
from January through April. After working a successful tax season,
you may find that you want to apply to return for subsequent
seasons, or even apply for advancement opportunities.Day to day,
you'll...
- Manage office staffing, operations, and logistics for three
offices with support from two Associate Team Leaders
- Partner with the District General Manager (DGM) to create and
implement office-level growth plans and client growth targets,
which includes developing local partnerships and managing office
community involvement
- Assist the DGM in recruiting and interviewing candidates for
tax office associate positions
- Build an engaging team environment, across all offices, by
training and coaching associates while holding them accountable to
execute on Standard Operating Procedures (SOP) and recognizing
outstanding associate contributions
- Conduct timely performance reviews and partner with Associate
Relations Center to resolve associate issues and address
performance concerns
- Lead daily team meetings and communicate essential information
to tax office associates
- Create associate work schedules across all offices and ensure
accurate timekeeping, as well as labor management, for staff in all
offices
- Travel between the three offices as required
- May prepare tax returns, as needed Job ID: 451602BR City:
Naugatuck State: Connecticut About H&R Block... : H&R
Block's purpose is simple: To provide help and inspire confidence
in our clients and communities everywhere. We've been true to that
purpose since brothers Henry and Richard Bloch founded our company
in 1955. Since then, we've grown to have approximately 12,000
offices throughout the United States and around the world.We are a
people company first and a tax company second. People who join
H&R Block say it feels like being part of something bigger. A
place with an amazing and storied history, but with a strong and
urgent focus on the future. Maybe it's how determined, forward
thinking and innovative we are, or how accessible our leadership
is. We believe it's all those things, and much more.H&R Block
is committed to diversity and inclusion and is proud to be an equal
opportunity employer. We consider qualified applicants regardless
of race, color, religion, creed, gender, national origin, age,
disability, veteran status, marital status, sex, gender expression
or identity, sexual orientation, citizenship, or any other legally
protected class. All qualified applicants are welcomed and
encouraged to apply. It would be even better if you also had...
:
- Multi-unit people management experience in the retail,
restaurant, banking, or other related industry; management of
people within military service positions can also be a good fit
Perks of the job... Being here has its benefits. Our benefit
offerings can help you plan for the health, well-being and
financial wellness needs for you and your family.At Block, seasonal
associate benefits include:
- Medical coverage
- Retirement savings plans
- Tax prep benefit
- Potential for incentive pay
- Other perks like flexible options that meet your life,
collaborative teams and much more!Qualifying associates can enroll
themselves and/or their eligible dependents in medical and
prescription drug coverage; can participate in the H&R Block
Retirement Savings Plan (401(k) Plan), the Employee Assistance
Program, (virtual) fitness center programs, and the associate
discount program; are automatically enrolled in Business Travel
Accident Insurance; and receive Associate Tax Prep benefit. *Based
on annual revenues for sales of tax preparation products and
services. What you'll bring to the team... :
- People management experience, with the demonstrated ability to
grow and develop associates
- Demonstrated aptitude for growth plan execution and ability to
lead towards growth culture
- Strong decision-making and judgment skills and the ability to
function well in a fast-paced environment with minimal
supervision
- Strong interpersonal and communication skills, and a
customer-centric mindset that seeks to understand and exceed client
needs
- Computer proficient with the ability to use MS Office
- Bachelor's degree in a related field, or high school diploma
with the equivalent combination of experience
- Successful completion of the H&R Block Tax Knowledge
Assessment or Income Tax Course (if preparing tax returns) Posting
Title: Multi-Unit Team Leader
Keywords: H&R Block, New England , Multi-Unit Team Leader, Hospitality & Tourism , Naugatuck, Northeast
Didn't find what you're looking for? Search again!
Loading more jobs...