RESTAURANT HOST - BOW & ARROW
Company: Mohegan Sun
Location: Uncasville
Posted on: January 28, 2023
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Job Description:
DivisionMohegan Sun Type of PositionOn call Pay
RateCityUncasville StateCT Job LevelEntry
EducationDepartmentCategoryBeverage RESTAURANT HOST - BOW & ARROW
HST01 Position Summary:This position is responsible for assists the
department Manager and Supervisors in the smooth functioning of the
outlet by organizing the daily administrative work and welcoming
and seating Bow & Arrow guests according to department policies and
procedures.Primary Duties and Responsibilities:includes but not
limited to:Welcomes Bow & Arrow guests in a warm, friendly, and
inviting mannerUtilizes the Core Value Standards when interacting
with guest and fellow Team MembersProvides outstanding customer
service to both internal and external guestCoordinates all guest
seating in a timely fashion in accordance with proper station
rotation and prescribed by the outlets management teamInforms
guests of any seating/dining packages or minimums that may
applyObserves tables and keeps track of clean, dirty and occupied
tablesTakes guest information and quotes accurate wait time or
maintains an orderly line, depending upon specific restaurant
procedures, when tables are not immediately availableProperly
answers all phones and pages, assists guests, Supervisors and
Managers and takes accurate messages as neededAnswers guest
questions concerning restaurant concepts, menus and directions to
and from various points Interacts with all exiting outlet guests to
thank them and solicit commentsSecondary Duties and
Responsibilities:Cleans and organizes the host area and ensures
menus are stocked and are in presentable conditionMaintains all
comps, paper comp voids, special request forms, coupon vouchers and
tickets as prescribed by the outletAssists the department
Supervisor and Manager in opening and closing duties including
arranging the room, setting tables and preparing for special
eventsAssists the Beverage Supervisors and Manager in maintaining
the cleanliness of the outlet including bussing tables as
neededPerforms other related duties, as assignedCompetencies:
Incumbent will master the following competencies while in this
position:Thorough knowledge of operational policies with regard to
hours of operation, types of menus offered, restaurant concepts and
marketing programsGood knowledge of all legal beverage service
guidelines and state liquor laws including proper identification,
refusal of service and shutoff proceduresProperty wide knowledge of
Mohegan Sun for the purposes of assisting guestsProficient and any
online/computer based reservation/seating systemUnderstands and
complies with Mohegan Sun policies and proceduresTraining
Requirements:Outlet-specific standard operating proceduresSMART
alcohol awarenessPhysical Demands and Work Environment:Must be able
to stand during an entire shiftMust be able to reach, bend and
stoop for extended periods of timeMust be able to work in a fast
paced environment with frequent interruptionsMust be able to work
various shifts and flexible hoursThis is not necessarily an
exhaustive list of all responsibilities, requirements or working
conditions associated with this job. Mohegan Sun reserves the right
to make changes to the above job description whenever
necessaryMinimum Education and Qualifications:Previous guest
service experienceOne year of experience in the hospitality
industry is preferredStrong written and verbal communication skills
with a proficient ability to read, write and determine wait times
based upon proceduresMust be able to visually scan the restaurant
for clean, unoccupied tablesMust be able to communicate effectively
in EnglishMust be able to maintain a neat and professional
appearance throughout shiftsStrong organizational and multi-tasking
skills
Keywords: Mohegan Sun, New England , RESTAURANT HOST - BOW & ARROW, Hospitality & Tourism , Uncasville, Northeast
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