Customer Services Rep - Vermont Cannabis Control Board

Company: ATA Services Inc
Location: Montpelier
Posted on: January 27, 2023

Job Description:

ATA Services, Inc., is working with Vermont's Cannabis Control Board (CCB) to staff a Program Technician. A program technician's role is to provide support and guidance to the public for the Medical Cannabis Program. The successful candidate will provide exceptional customer service to applicants, patients, caregivers and staff by guiding them through the application process. This person is dynamic and is eager to join a fasted paced office in downtown Montpelier. This position is not suitable for telework, so an in-person presence is necessary.Due to the sensitive nature of our work, the successful candidate must complete an FBI Identity History Summary and Vermont Criminal Convictions record check. HIPAA training will also be required upon hiring. Preferred Knowledge, Skills and Abilities:Must excel when working with the public. Ability to provide excellent technical assistance for applicants, patients and caregivers with routine questions. Ability to demonstrate empathy and patience with those you interact with.Ability to communicate effectively with customers in person, over the phone and via email. Excellent computer skills including MS Word, Excel and database experience.Must have the ability to be quick thinking and responsive with a friendly demeanor. PI202160614

Keywords: ATA Services Inc, New England , Customer Services Rep - Vermont Cannabis Control Board, Hospitality & Tourism , Montpelier, Northeast