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Shift Leader

Company: Dunkin'
Location: Wallingford
Posted on: March 20, 2023

Job Description:

Shift Leaders typically have previous Dunkin' or restaurant experience and share a passion for Dunkin' products and its loyal customers. Shift Leaders are the leadership level just below the Restaurant Manager - which means Shift Leaders serve an integral role in ensuring the success of the store and the customer experience. Shift Leaders are the role models for operational excellence and exceptional customer service. They are responsible for coaching Crew Members throughout the shift. Shift Leaders are exactly that - leaders that set goals, provide job assignments, and motivate others by celebrating successes and providing timely feedback. At our company, Shift Leaders fine tune their leadership and team-building skills and develop business and hospitality experience as they progress. If interested, motivated Shift Leaders who show promise and the proper skillset may be promoted to a larger managerial role.
As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.
The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Benefits of working at our Dunkin' Restaurants:

  • Competitive wages

  • Awesome team-oriented environment

  • Lots of potential for growth within the company for those who work hard

  • Fun energy is created within all our locations

  • Flexibility with schedule

  • Conveniently located and easy to get to

    Benefits we offer:

    • 401(k) up to 6% match

    • Medical, Dental, & Vision

    • Vacation Pay after 1 year

    • Major Holidays: time & a half pay

    • OT


      • Provide excellent guest satisfaction, service speed, and product quality

      • Previous experience working in a cafe or quick service restaurant preferred

      • Show passion about results by setting compelling targets and delivering on commitments

      • Meet safety and sanitation standards

      • Anticipate and understand guests' needs and exceed their expectations

      • Works well in a team environment

        Company Information:
        We are a locally owned and family run Dunkin' with over 35 years in the community. The in-store environment is friendly, fast-paced, high energy, & exciting. Our guests are loyal to the Dunkin' Brand & our team members love to have fun and are highly motivated. If this sounds like your environment, come join our team today!
        Company Introduction
        Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.

Keywords: Dunkin', New England , Shift Leader, Hospitality & Tourism , Wallingford, Northeast

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