Shift Leader
Company: Dunkin'
Location: Wallingford
Posted on: March 20, 2023
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Job Description:
Shift Leaders typically have previous Dunkin' or restaurant
experience and share a passion for Dunkin' products and its loyal
customers. Shift Leaders are the leadership level just below the
Restaurant Manager - which means Shift Leaders serve an integral
role in ensuring the success of the store and the customer
experience. Shift Leaders are the role models for operational
excellence and exceptional customer service. They are responsible
for coaching Crew Members throughout the shift. Shift Leaders are
exactly that - leaders that set goals, provide job assignments, and
motivate others by celebrating successes and providing timely
feedback. At our company, Shift Leaders fine tune their leadership
and team-building skills and develop business and hospitality
experience as they progress. If interested, motivated Shift Leaders
who show promise and the proper skillset may be promoted to a
larger managerial role.
As a Dunkin' franchisee, we are committed to our employees as much
as we are committed to our customers. We value hardworking and
enthusiastic employees and we make it a priority to ensure their
success.
The Shift Leader will be responsible for coaching Crew Members
throughout their shift to execute operational Brand standards and
deliver a great and friendly guest experience. They set goals,
provide job assignments, and motivate others, celebrating successes
and providing timely feedback.
Benefits of working at our Dunkin' Restaurants:
Competitive wages
Awesome team-oriented environment
Lots of potential for growth within the company for those who work
hard
Fun energy is created within all our locations
Flexibility with schedule
Conveniently located and easy to get to
Benefits we offer:
401(k) up to 6% match
Medical, Dental, & Vision
Vacation Pay after 1 year
Major Holidays: time & a half pay
OT
Requirements:
Provide excellent guest satisfaction, service speed, and product
quality
Previous experience working in a cafe or quick service restaurant
preferred
Show passion about results by setting compelling targets and
delivering on commitments
Meet safety and sanitation standards
Anticipate and understand guests' needs and exceed their
expectations
Works well in a team environment
Company Information:
We are a locally owned and family run Dunkin' with over 35 years in
the community. The in-store environment is friendly, fast-paced,
high energy, & exciting. Our guests are loyal to the Dunkin' Brand
& our team members love to have fun and are highly motivated. If
this sounds like your environment, come join our team today!
Company Introduction
Founded in 1950, Dunkin' is America's favorite all-day, everyday
stop for coffee and baked goods. Dunkin' is a market leader in the
hot regular/decaf/flavored coffee, iced regular/decaf/flavored
coffee, donut, bagel and muffin categories. Dunkin' has earned a
No. 1 ranking for customer loyalty in the coffee category by Brand
Keys for 14 years running. The company has more than 13,100
restaurants in 41 countries worldwide. Based in Canton, Mass.,
Dunkin' is part of the Dunkin' Brands Group, Inc. family of
companies.
Keywords: Dunkin', New England , Shift Leader, Hospitality & Tourism , Wallingford, Northeast
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