Customer Service Representative

Company: Employnet Inc
Location: Augusta
Posted on: May 29, 2023

Job Description:

Responsible for assisting all customers with order entries and any inquiries regarding the product and service. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deals with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

Input customer orders and customer credits. Input invoicing information accurately and in a timely manner. Assist customers with orders and problems. Work directly with outside sales team regarding customers. Provide informative and professional assistance when working with the public, customers, vendors, and co-workers. Perform administrative responsibilities such as checking faxes and mail daily, writing sample requests and special orders when necessary. Attend training and Customer Service meetings. Answer phones and performs other related duties as assigned.

Required Education: High School Diploma/GED or Equivalent Experience
Required Experience: 6 - 12 Months
Customer service or related area dealing with customers.

Keywords: Employnet Inc, New England , Customer Service Representative, Hospitality & Tourism , Augusta, Northeast