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Customer Service Rep

Company: Lincare
Location: Middlebury
Posted on: May 28, 2023

Job Description:

Job Description

  • work directly with medical professionals and physicians to facilitate patient care
  • advocate for and work in lockstep with chronic patients
  • work for an organization that rewards success and fosters a culture of promotionJob Responsibilities include:
    • provide outcome-based solutions for our physician referral sources and existing patient population
    • Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
    • Prepare and analyze the billing and setup paperwork for patient services
    • Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
    • Recommend potential products or services to management by collecting patient information and analyzing customer needs
    • Actively participate in the training of new customer service and sales personnel#CSR

      • High school diploma or GED preferred
      • Proven work experience required
      • Ability to learn and apply market and product information, as well as patient billing and insurance requirements
      • Multitasking capabilities
      • Computer and technological literacy
      • Positive and professional personal image

        Physical Demands:

        This employee must occasionally lift and/or move up to 25 pounds.

Keywords: Lincare, New England , Customer Service Rep, Hospitality & Tourism , Middlebury, Northeast

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