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Catering Operations Manager

Company: Stratton Mountain
Location: Bennington
Posted on: September 21, 2023

Job Description:

Please note, this position is located at Stratton Mountain Resort in -Stratton Mountain, VT
Year Round
At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.


Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type). Examples of perks and benefits include:

  • Alterra Mountain Company Employee Pass - free lift access & discounts at Stratton and all Alterra owned resorts
  • Free or discounted Alterra Mountain Company season pass for dependents - this includes spouse & children under 26 years old
  • 50% off day tickets at IKON partner resorts
  • Free or discounted IKON pass
  • Discounted golf, mountain biking and fitness center memberships
  • Employee childcare rates & discounted seasonal programs for self & dependents
  • Retail and Food and Beverage discounts
  • Generous discounts on outdoor gear, apparel, rental cars, etc.
  • Discounted mountain bike &/or ski lift tickets for your friend & family guests
  • Onsite medical clinic
  • Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, and FSAs
  • 401(k) plan with generous company match
  • Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
  • Paid parental leave of up to 6 weeks
  • Company paid sick time for all, and FTO/Vacation time

    Additional perks & benefits for year round employees


    The Catering Manager provides leadership and business management skills necessary to grow the financial success and service quality for Stratton Mountain Resort's banquet and catering operations. The manager ensures quality production, exceptional service, and financial profitability. The manager also takes an active role in identifying, recommending, and executing new business opportunities within the Resort. This position oversees the delivery and production of conference, wedding, and group catering services. This will include ensuring the right staffing levels and delivery of large and small group functions as well as private events. This is a full-time, year-round position with a salary range of $60,000 - $65,000 per year.

    • Attending weekly BEO Meetings
    • Responsible for all FOH Operations for Catering and Events to include:
      • Setup and breakdown of banquet and event spaces
      • Staffing banquet and events appropriately
      • Responsible for all bar services and products
      • Ordering of FOH products
      • POS Stations
      • Post event financial reporting to include POS cashouts, tip allocations and deposits
      • Works in conjunction with the Catering Chef to ensure timing and transportation of food
      • Builds, recruits, and trains a consistent high functioning FOH service team
      • Weekly timecard audits, approvals, and gratuity allocations in Stratton payroll system
      • Organization of Catering FOH storage areas
      • Management of FOH equipment and d--cor
      • Works with the catering chef on the monthly inventory of all catering products
      • Works in conjunction with Event coordinators and Group Sales to achieve guest expectations
      • Setup and breakdown of banquet and event AV needs
      • Management of Resort AV equipment
      • During times when the Catering department does not have events, support other F&B restaurants


        • High school diploma or equivalent, Associates Degree preferred


          • 3-5 years' experience in Banquets and Catering in a resort setting
          • Supervisory experience is required
          • Strong leadership skills
          • Excellent organizational and communication skills
          • Ability to build and maintain positive working relationships with staff, co-workers, and all Resort departments
          • Flexible schedule
          • Proficiency and experience in computer applications and POS Systems
          • Experience with audio visual setup and operations
          • Experience with Delphi preferred


            Occasional travel for job fairs, conferences, trainings and benchmarking trips


            This position may be required to work evenings, weekends and holidays

            Office Environment:
            • Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
            • Manual dexterity to operate a computer and other common office equipment on a constant basis.
            • Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
            • Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
            • Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
            • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

              Food Service Environment:
              • Most work tasks are performed indoors. Temperature is moderate and controlled and the noise level in the work environment is usually moderate.
              • Must be able to stand and exert well-paced mobility for up to 8 hours in length at a time over an average shift of 8 hours.
              • While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.
              • Frequently required to climb or balance and taste or smell.
              • Regularly lift and/or move up to 40 pounds on a regular and continuing basis.
              • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
              • Occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals.
                • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
                • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
                  • Ability to wear personal protective equipment including but not limited to: non slip footwear and gloves.

                    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

                    An Equal Opportunity Employer

Keywords: Stratton Mountain, New England , Catering Operations Manager, Hospitality & Tourism , Bennington, Northeast

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