Retail Store Manager I ME
Company: UScellular
Location: Rockland
Posted on: April 18, 2024
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Job Description:
About This Role
Store Manager I is responsible for delivering outstanding customer
service, achieving operating objectives, sales, and financial goals
according to company standards, policies, and procedures. Leads
team of retail professionals to execute on the vision and strategy
for the organization. Manages, develops, and leads a team with
direct report responsibility including Retail Wireless Consultants
and / or Assistant Manager.
Leads associates to achieve superior results, customer advocacy,
and a high-performance culture.
Provides clear expectations with team giving timely feedback,
evaluating performance, and seeking continuous improvement.
Achieves sales goals by planning, teaching, motivating, mentoring
and providing feedback to associates.
Meets sales targets by promoting UScellular products and services
to new and existing customers.
Maintains store performance through coaching and accountability by
planning, monitoring, and observing individual and team
performance.
Teaches sales team in selling tools and techniques including
prospecting customers, qualifying needs, problem solving, and sales
process practices.
Oversees daily operational processes within the retail store
according to company guidelines.
Selects, trains, and develops team ensuring they are fully equipped
with the tools, information, knowledge, skills and business.
Promotes customer advocacy through meeting the needs of new and
existing customers creating positive customer engagement.
Identifies associates with advancement potential and provides
ongoing development to build skills and capabilities, supporting
UScellular's leadership pipeline.
Oversees and ensures successful onboarding for newly hired
associates.
Ensures store scheduling and allocation of store resources ensuring
optimum customer service.
Safeguards and monitors loss prevention procedures to minimize
shrinkage.
Leads marketing efforts in representing UScellular through
community involvement and promoting the brand.
Ensures all associates' compliance with company policies,
procedures, and required trainings.
Attends all required UScellular training programs. Assists with and
lead training as needed.
Performs other duties as assigned.
Minimum Requirements
High school diploma or state equivalency certification (GED).
At least two years' sales management experience.
One or more years leadership or management experience.
Prior experience in building, motivating, and leading teams.
Experience in coaching, organizing, planning work assignments and
delegating duties.
Flexible in working a schedule including regular nights, weekends,
and holidays.
Experience leading in a fast-paced retail sales environment.
Proficient in manage multiple priorities and deadlines.
Excellent written, verbal, and interpersonal communications
skills.
Working knowledge of Microsoft Windows applications.
PREFERRED QUALIFICATIONS
Bachelor's Degree.
Wireless and/or retail sales management experience.
Familiar with various mobile software applications and operating
systems (Android, Apple).
Prior experience networking with the local community and supporting
small business customers.
Experience with Point of Sale (POS) systems.
Experience with computerized pricing and inventory control
systems.
Benefits
Associates have access to healthcare benefits (medical, dental and
vision), retirement plans (a 401(k) plan with company match and a
pension plan funded by the company), Paid Parental Leave (6 weeks
after 6 months of employment), Basic Life Insurance (if eligibility
requirements are met), Education Assistance (after 3 months of
employment), paid Vacation Days (15 days accrued per year for
full-time/6 days accrued per year for part-time), paid
Sick/Care-Giver Days (6 days accrued per year), and seven paid
national holidays and one floating holiday, among others. Short
Term Disability (after 6 months of employment) and Term Disability
(180 day waiting period) coverage is also available for full-time
associates. Associates Scheduled to work under twenty hours per
week or for a limited term are eligible for medical plans and
retirement plans (a 401(k) plan with company match and a pension
plan funded by the company).
View Benefits Flyer
Keywords: UScellular, New England , Retail Store Manager I ME, Hospitality & Tourism , Rockland, Northeast
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