Hotel Guest Services

Company: Bluebird Cady Hill Lodge
Location: Stowe
Posted on: April 19, 2024

Job Description:

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:$18 - $20 hourlyResponsibilities:

• Mitigate customer complaints as needed
  
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  
• Work with the housekeeping staff to ensure rooms are ready for new guests
  
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
  
• Bookkeeping: keep accurate records of all hotel guest account information
  
  Qualifications:
  • High school graduate, GED recipient, or equivalent
    
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
    
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
    
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
    
  • Has experience answering telephone calls and troubleshooting stressful situations
    
    About CompanyA gathering place for wanderers and a resting place for free spirits, each Bluebird by Lark draws inspiration from the great American tradition of hitting the open road with the wind in your hair and the unexpected unfurling before you. There are unforgettable discoveries just miles from your doorstep, and life-changing experiences further afield-and we'll be waiting for you when you get there. Think of Bluebird as the friend who discovered the coolest new place and can't wait to show you around. A place where adventurers of all stripes gather around the fire to tell stories from the road. A place destined to become one of your favorite memories from along the way-because we know that it's the moments in-between that often mean the most to us.Website: https://www.bluebirdhotels.com/hotels/cady-hillCompensation details: 18-20 Hourly WagePI151cf2674f75-31181-34258504

Keywords: Bluebird Cady Hill Lodge, New England , Hotel Guest Services, Hospitality & Tourism , Stowe, Northeast