Customer Service Associate III - SBO

Company: MaineHealth
Location: Scarborough
Posted on: May 30, 2025

Job Description:

Description MaineHealth CorporateClerical/Administrative SupportReq #: 27726Summary:The Customer Service Associate III - SBO role is the third level of a five level career path and is responsible for answering incoming phone calls from patients, guarantors, and others such as insurance companies, attorney offices, or other healthcare providers, processing payments using online module or payment device, ensuring payments are correctly applied to accounts, and assisting with researching and responding to patient correspondence and voicemails. This role will possess a solid understanding of common medical billing practices and the revenue cycle process and learn more intermediate self-pay functions such as more in-depth work queue management and special projects.Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High School Diploma or GED preferred.
• License/Certifications: N/A
• Experience: Two years of related experience in a healthcare field or two years of previous call center experience required. Demonstrates competency in all essential functions of a Customer Service Associate II - SBO role.
• Additional Skills/Requirements Required: Proficient Typing/keyboarding skills, Microsoft Office skills.
• Additional Skills/Requirements Preferred: Knowledge of CPT, HCPCS, ICD, and billing practices
  Additional InformationWith a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
  
  MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.If you have questions about this role, please contact Kerry A. Huckins at kerry.huckins2@mainehealth.org

Keywords: MaineHealth, New England , Customer Service Associate III - SBO, Hospitality & Tourism , Scarborough, Northeast