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Field Service Engineer, Mechatronic for West Coast

Company: Bausch+Str--bel GmbH + Co. KG
Location: Madison
Posted on: April 10, 2021

Job Description:

Company Description

Are you looking for a new and exciting opportunity to use your project management skills in a successful and growing company? If you have a desire to work in an energetic, collaborative environment and you are looking for long term growth then check out this opportunity at Bausch + Stroebel Machine Company, Inc.!

Bausch + Stroebel's Policy and Goals: to provide the best technical and economical answers to the challenges presented by the world market.

With this clearly defined company goal in mind, we design, build and sell packaging and production systems for the pharmaceutical, cosmetic and allied industries. From modest beginnings over 50 years ago - with only 4 people - Bausch + Stroebel has developed into an international enterprise. It is now one of the leading manufacturers in pharmaceutical packaging.

Serving a global market

In step with the increasing globalization of the pharmaceutical industry resulting, among other things, from the mergers of major manufacturers, Bausch + Stroebel puts great emphasis on the international market.

The development of a market-oriented, worldwide group of companies has brought Bausch + Stroebel increased market presence, proximity to its customers and faster communication between customers and staff. Representatives and agents serving our local market areas are active on every continent on our behalf.

Job Description

The role of the Field Service Engineer is to provide professional service and support customers by performing field service. This includes machine installation, commissioning, startup, training end-users, repairs, remote assistance (via the portal and or phone), preventative maintenance, and production support when not traveling. The Field Service Engineer will work within the guidelines and will follow the established procedures.

Hours: M-F, 8:00 am - 12:00 pm and 12:30 pm - 4:30 pm - Overtime expected

Travel: This position requires up to 85% travel. Frequently travel is outside the local area and overnight.

Locations: Within the following location: home office that is commutable to a major airport in California.

Responsibilities: Support and Service of Pharmaceutical Packaging Equipment

Core Duties And Responsibilities Include The Following

  • Install new equipment, ensuring all components and assemblies are properly integrated
  • Maintain equipment and work area in a clean and orderly condition
  • Conduct repairs under sterile conditions using aseptic technique
  • Follow prescribed and standard safety regulations
  • Application support to meet customer expectations
  • Provide phone support/customer service and on-site troubleshooting and repair
  • Prepare service reports documenting activities
  • Identify and coordinate parts required for repair with customer and service department
  • Suggest/recommend spare parts / corrective actions, providing written service call reports to service department/customers
  • Travel to North American customer sites, complete drug, alcohol, and safety testing per individual client requirements
  • Travel to German headquarters for training and factory acceptance testing of new machinery with customers (when borders re-open)
  • Keep accurate records of all hours logged, inventory parts used, and services performed
  • Perform other and related duties as assigned, directed, or within the scope of overall responsibilities Qualifications
    • Must have a valid driver's license, current passport, and a clean MVR
    • Advanced mechanical and pneumatic skills
    • Prior experience with automation industrial machines is required
    • Experience with robotics is a plus
    • Knowledge of FDA regulated pharmaceutical manufacturing environments
    • Current and/or recent experience as a traveling field service engineer/service technician
    • Ability to read and interpret drawings, diagrams, schematics, and machine specifications
    • Hands-on experience troubleshooting and repairing mechanical and electrical devices
    • Proven ability to use voltmeter, oscilloscope, and hand tools
    • Ability to creatively and independently solve technical problems
    • Ability to troubleshoot program logic automation, servo's, Profibus, canbus, device net, Ethernet, sensors actuators
    • PLC programming (Siemens S7, Jetter and Allen Bradley Control Logix)
    • Proficiency with PC, Microsoft Word, Excel, SharePoint, Siemens NX7 Teamcenter engineering software
    • Excellent customer service skills, self-motivated, able to work independently and respond to emergency situations, well organized
    • Good health and physical ability is necessary to enter aseptic clean rooms
    • Good understanding of cGMP requirements, change control, gown qualification
    • Availability for substantial travel within North America and Germany (when borders re-open) Competencies
      • Excellent verbal and written communication skills
      • Strong organization skills with an attention to detail
      • Excellent customer service skills
      • Self-motivated with maturity to self-manage and work independently
      • Strong decision-making skills
      • Ability to effectively respond to emergency situations
      • Ability to understand the technical context
      • Identifies and resolves problems, develops alternative solutions
      • Collects and researches data and analyzes information skillfully
      • Demonstrates persistence and overcomes obstacles
      • Demonstrates accuracy and thoroughnessEducation And/or Experience
        • Mechanical, Electrical or Mechatronics Technology Associate Degree,
        • Technical degree or certification in mechanical work, mechanical repair, or similar field
        • Minimum of five (5) years related experience and/or training; or equivalent combination of education and industry experience.Language Skills

          Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

          Computer Skills

          Must be proficient in Microsoft Office: Word, Excel, Outlook, and SharePoint

          Mathematical Skills

          Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Knowledge of the metric system.

          Physical Demands

          The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
          • Must be physically able to adhere to aseptic gowning requirements.
            While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

            Work Environment

            The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

            The noise level in the work environment is usually moderate. Typically work is performed in an aseptic environment/cleanroom.


            The employee must wear all required safety equipment and perform assigned work in a safe manner. Personal protective equipment required such as; gowning for an aseptic environment including protective eyewear, chemical suits, safety shoes and/or rubber footwear, gloves, hearing protection, and a respirator. The employee must use proper lifting techniques and be conscious of the hazards around him/her.

            Other Duties

            Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

            Additional Information

            Benefits: Generous PTO; Comprehensive medical and dental (company pays 83% of the premium for employee and eligible dependents); company-paid short term and long term disability plans, life insurance and AD&D plans; voluntary vision plan; voluntary life and dependent life plans; a 401k retirement plan with a 4% company match

            Home Office / Travel: This position is home-based on the west coast, commutable to a major airport. This position requires up to 85% travel (during the pandemic, will be closer to 65% after). Travel includes outside the local area and overnight.

            If you meet the qualifications and feel this position is a good match for your skills and interests please send your resume and a cover letter including your salary requirement.

            Bausch + Stroebel's US Headquarters is located in North Branford, CT

            Bausch + Stroebel is an Equal Opportunity Employer

Keywords: Bausch+Str--bel GmbH + Co. KG, New England , Field Service Engineer, Mechatronic for West Coast, IT / Software / Systems , Madison, Northeast

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