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Field Services Technician - 21-06753

Company: Infinity Consulting Solutions
Location: Windsor
Posted on: January 16, 2022

Job Description:

Job Description

Primary Duties:

  • Responsible for all aspects of installation, configuration, maintenance, and delivery of all standard end user hardware and software, including Windows and MacOS devices.
  • Maintain accurate inventory, assign asset tags and maintain asset management data for all end user hardware and peripherals.
  • Provide frontline customer service in complex/high profile work areas, either remotely or at the end user's location, using troubleshooting and technical skills to resolve complex problems and perform maintenance tasks.
  • Works proficiently with hardware and software testing tools and techniques and possesses a strong knowledge of PC/LAN communications hardware/software in a multi-protocol environment.
  • Regularly serve as a technical resource for others within the organization.
  • Perform password resets and administer users in an active directory environment.
  • Monitor/update ticketing system and making sure tickets are addressed in a timely fashion.
  • Remotely troubleshoot technical issues over the phone or through email.
  • Assist supervisor to streamline daily support procedures.
  • Assist with the upgrade and maintenance of software, as needed.
  • Maintain and execute project plans.
  • Document changes in procedures and in automation of both daily support and maintenance of systems.
  • Gain experience, understanding, and expertise necessary to complete assigned tasks.
  • Demonstrate the ability to research and resolve customer issues in a timely and accurate manner with minimal guidance.
  • Provide regular status and progress towards milestones with one's supervisor. Skills:
    • Experience with Active Directory
    • Experience with VPN (IPSec/SSL) software
    • Experience with Citrix Presentation Server
    • Experience with Windows workstation/server operating systems and Microsoft Office Suite
    • Experience with MacOS and Apple devices is a plus.
    • Strong problem solving and analytical skills
    • Effective communication skills
    • Detailed knowledge and understanding of the relevant technologies and platforms
    • Ability to function and contribute in a team environment
    • Basic project management skills
    • Strong customer service skills
    • Strong time management skills
    • Strong interpersonal skills
    • Strong attention to detail
    • Ability to work in fast-paced environment Experience (minimal):
      • Position requires B.S. in Computer Science/related field or equivalent technical training and work experience.
      • 3+ years of relevant experience. A strong knowledge of hardware, Microsoft Operating systems, Citrix Presentation Server and Windows Domains. Database experience (SQL/MSAccess) is a plus.

Keywords: Infinity Consulting Solutions, New England , Field Services Technician - 21-06753, IT / Software / Systems , Windsor, Northeast

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