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Sr Technical Support Specialist

Company: UnitedHealth Group
Location: Orono
Posted on: March 20, 2023

Job Description:

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.SM

Primary Responsibilities:

  • Responsible for day-to-day operations of the department to achieve documented company, division, and department objectives
  • Adheres to all documented departmental policies, procedures, and knowledge base documentation
  • Accurately follows documentation and checklists to ensure efficiency and consistency with all build, test, and validation activities
  • Uses routine troubleshooting methodologies that provide efficient, effective resolution, and minimize impact to the customer
  • Maintains detailed and accurate records in workload management, asset management, and administrative applications
  • Actively maintains education and cross-training on all departmental areas of expertise
  • Maintains certifications and attends training when available and appropriate
  • Role model and mentor to all levels in the department for all areas of support and function
  • Assists leadership in identifying opportunities for process improvement within and outside of the department
  • May perform other duties upon request
  • May be required to work beyond the regularly scheduled hours in the performance of duties depending on business need
  • This role is onsite in Bangor, Maine and will require about 10% local travel
    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    Required Qualifications:
    • Associate's Degree (or higher) or 3+ years of technical support experience
    • Ability to lift 50 pounds unassisted
    • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
      Soft Skills:
      • Maintains a safe environment complying with policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed
      • Organize, prioritize and work efficiently while multi-tasking
      • Handle difficult and stressful situations with professional composure
      • Have excellent verbal and written communication skills, both technical and non-technical
      • Be analytical and thorough, showing attention to detail
      • Ability to work both independently and collaboratively
        To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

        Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

        At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

        Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

        UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: UnitedHealth Group, New England , Sr Technical Support Specialist, IT / Software / Systems , Orono, Northeast

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