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Engineering Tools Technical Support Analyst

Company: Disability Solutions
Location: Hudson
Posted on: April 3, 2024

Job Description:

Job Description BAE Systems has a job opening for an Engineering Tools Technical Support Analyst for our Southern NH facilitys. As a key member of the Engineering Tools team, the support analyst is responsible for the day to day support of engineering software applications.The role is working within the Engineering Tools Organization providing technical support to engineers in their software development and systems engineering analysis tools. The vast majority of tools are commercial (COTS) or open source and include:Polarion Doors, IBM Rational and Mathworks. General support activities include developing and executing installation procedures, testing, troubleshooting, responding to service desk break/fix tickets and service requests, how-to questions and documenting changes to the production environment in accordance to internal and DFARS policies and procedures.Candidates will support Engineering Application upgrades for Classified networks . Candidate duties to include the following:Design, operation and support of Engineering Tools in the Classified and unclassified networks.Troubleshoot performance, availability and overall health of tool environments.Assist in planning, and upgrading of applications using Windows and Linux servers and client environments in the unclassified and multiple classified areas/locations.Create and maintain documentation for engineering application client and server installations and upgrades.Support users in a timely manner using ServiceNow Help Desk ticketing system.Interested candidates should have good communication and organizational skills, and a general understanding of Mathworks, Polarion, DOORS and/or IBM Rational.Candidate should also exhibit sound judgement, initiative and self-motivation, and be able to complete tasks with limited direction.Attention to detail, solid communication and teamwork skills will be required to work effectively.Close collaboration with peers, Engineering and Engineering Tools personnel is essential.The ability to manage time effectively while dealing with a variety of issues in a dynamic environment will be key to the success of this individual.Required Education, Experience, & Skills

  • Minimum of High School Diploma and 4 year experience
  • Detail orientated
  • Ability to multi-task and reprioritize work, as required, to meet dynamic customer service environment.
  • Application experience either on-prem or off-prem cloud environment.
  • Excellent Customer service skills at all levels.
  • Ability to work well in a team environment, in either a lead or participant role.Preferred Education, Experience, & Skills Experience working with virtualized environments such as:VMware Workstation.VCenter.VM Horizon.Linux and windows application deployment experience.Security+ Certification.Scripting and automation.Pay InformationFull-Time Salary Range: $75570 - $128480Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.About BAE Systems, Inc.BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.Our Commitment to Diversity, Equity, and Inclusion:At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.BAE Systems is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, veteran status, disability, or any other protected class.

Keywords: Disability Solutions, New England , Engineering Tools Technical Support Analyst, IT / Software / Systems , Hudson, Northeast

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