Network Systems Administrator
Company: ComTec Solutions
Location: East Berlin
Posted on: May 3, 2024
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Job Description:
Description:At ComTec, we conduct our day-to-day business around
4 Simple Core Values:Dedicated to our EmployeesPassionate about the
CustomerDo the Right ThingFire in the Belly If you would like to be
a part of bringing those values to life for our team and our
customers, please keep reading...JOB SUMMARY: (This position is
based remotely but in Connecticut to service our local customers
there) The Network Administrator is a highly skilled technical
resource that provides onsite and remote support for customers on
deployed technologies. The Network Administrator is responsible for
providing proactive and reactive services to new and existing
customers in support of their IT infrastructure.REPORTS TO:
Director of ITDIRECT REPORTS: NoneESSENTIAL FUNCTIONS:-- Respond to
customer inquiries in a courteous and professional manner-- Create,
document, and escalate issues and problems according to ticketing
standards and SLAs-- Monitor assigned tickets and tasks and provide
service or escalation as necessary-- Provide support for escalated
service desk tickets following established protocols-- Provide
desktop, server and network support (including administering and
maintaining end user accounts, password resets/unlocks, and email
setup and support)-- Deliver technical customer support over the
phone and in person-- Perform remote and onsite scheduled
maintenance-- Accurately enter and maintain case information
including notes and resolutionADDITIONAL RESPONSIBILITIES:-- Adhere
to departmental policies for reporting and managing requests and
change control-- Participate in emergency on call rotation
schedule-- Internal IT Support as needed-- Identify sales
opportunities and pass the information to correct team members--
Maintain daily timesheet and expense report entries and submit them
accurately and timely-- Other duties as requiredTECHNICAL SKILLS:--
Ability to troubleshoot and administer the following
technologies:-- Microsoft Windows Server-- Microsoft Windows Active
Directory -- Microsoft Exchange-- Microsoft 365-- Enterprise
Anti-Virus solutions-- Microsoft Hyper-V-- Enterprise Backup
Solutions-- SonicWall Network Devices-- Microsoft Windows Desktop
OS-- Enterprise Storage Solutions-- Working knowledge of HP and
Dell equipment-- Knowledge and understanding of AD, DNS, the
Internet, and mail flowSOFT SKILLS & ABILITIES:-- Strong written
and verbal communication skills-- Pleasant and professional
demeanor in all client and internal communications-- Ability to
multi task-- Intellectually resourceful with sound judgment and
effective decision-making abilities-- Independent worker and able
to work effectively on daily tasks without direct supervision--
Strong organization skills and ability to operate efficiently
throughout daily tasks-- In general, owns issues through
resolution, understands when to escalate a problem to another team
member -- Demonstrates empathy with users and professionalism at
all times -- Work well with clients at all levels, from executive
to IT personnel to end user-- Operates with client satisfaction in
mind-- Energetic, enthusiastic, and results-orientedRequirements:
EDUCATION, EXPERIENCE, & KNOWLEDGE:-- Bachelor's degree preferred--
3+ years of relevant IT experience-- Preferred Certificationso
CompTIA A+o Microsoft 365 Certified: Messaging Administrator
Associateo Microsoft Certified: Azure Administrator Associateo
SonicWall Network Security Professional (SNSP)-- Experience in
Managed Services platforms, and Cloud Backup solutions a plusWORK
ENVIRONMENT/PHYSICAL DEMANDS:-- Use of computer and office
equipment-- Ability to remain calm in stressful situations--
Performs all administrative functions expected at this
levelADDITIONAL REQUIREMENTS:-- Ability to schedule for evening or
weekend work occasionally-- Valid driver's license in your state of
residence and reliable personal vehicle Join the team at ComTec
Solutions and enjoy benefits including:Competitive salaryRelaxed
Healthy Company CultureCore Value Recognition and Rewards9 paid
holidaysBirthday Paid time offGenerous Vacation Allowance
Health/Dental/Vision InsuranceLife Insurance and LT/ST
DisabilityEmployee Assistance Program Company 401KEmphasis on
continuous Education, certificationsCompany laptop & Cell PhoneTeam
Outings & Events Weekly Company Meals & holiday festivitiesFlexible
Work/Life Balance Valued Community Involvement and Charity Support
PIe9efbb1602ec-25660-29934221
Keywords: ComTec Solutions, New England , Network Systems Administrator, IT / Software / Systems , East Berlin, Northeast
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here to apply!
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