Network Systems Administrator

Company: ComTec Solutions
Location: East Berlin
Posted on: May 3, 2024

Job Description:

Description:At ComTec, we conduct our day-to-day business around 4 Simple Core Values:Dedicated to our EmployeesPassionate about the CustomerDo the Right ThingFire in the Belly If you would like to be a part of bringing those values to life for our team and our customers, please keep reading...JOB SUMMARY: (This position is based remotely but in Connecticut to service our local customers there) The Network Administrator is a highly skilled technical resource that provides onsite and remote support for customers on deployed technologies. The Network Administrator is responsible for providing proactive and reactive services to new and existing customers in support of their IT infrastructure.REPORTS TO: Director of ITDIRECT REPORTS: NoneESSENTIAL FUNCTIONS:-- Respond to customer inquiries in a courteous and professional manner-- Create, document, and escalate issues and problems according to ticketing standards and SLAs-- Monitor assigned tickets and tasks and provide service or escalation as necessary-- Provide support for escalated service desk tickets following established protocols-- Provide desktop, server and network support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support)-- Deliver technical customer support over the phone and in person-- Perform remote and onsite scheduled maintenance-- Accurately enter and maintain case information including notes and resolutionADDITIONAL RESPONSIBILITIES:-- Adhere to departmental policies for reporting and managing requests and change control-- Participate in emergency on call rotation schedule-- Internal IT Support as needed-- Identify sales opportunities and pass the information to correct team members-- Maintain daily timesheet and expense report entries and submit them accurately and timely-- Other duties as requiredTECHNICAL SKILLS:-- Ability to troubleshoot and administer the following technologies:-- Microsoft Windows Server-- Microsoft Windows Active Directory -- Microsoft Exchange-- Microsoft 365-- Enterprise Anti-Virus solutions-- Microsoft Hyper-V-- Enterprise Backup Solutions-- SonicWall Network Devices-- Microsoft Windows Desktop OS-- Enterprise Storage Solutions-- Working knowledge of HP and Dell equipment-- Knowledge and understanding of AD, DNS, the Internet, and mail flowSOFT SKILLS & ABILITIES:-- Strong written and verbal communication skills-- Pleasant and professional demeanor in all client and internal communications-- Ability to multi task-- Intellectually resourceful with sound judgment and effective decision-making abilities-- Independent worker and able to work effectively on daily tasks without direct supervision-- Strong organization skills and ability to operate efficiently throughout daily tasks-- In general, owns issues through resolution, understands when to escalate a problem to another team member -- Demonstrates empathy with users and professionalism at all times -- Work well with clients at all levels, from executive to IT personnel to end user-- Operates with client satisfaction in mind-- Energetic, enthusiastic, and results-orientedRequirements: EDUCATION, EXPERIENCE, & KNOWLEDGE:-- Bachelor's degree preferred-- 3+ years of relevant IT experience-- Preferred Certificationso CompTIA A+o Microsoft 365 Certified: Messaging Administrator Associateo Microsoft Certified: Azure Administrator Associateo SonicWall Network Security Professional (SNSP)-- Experience in Managed Services platforms, and Cloud Backup solutions a plusWORK ENVIRONMENT/PHYSICAL DEMANDS:-- Use of computer and office equipment-- Ability to remain calm in stressful situations-- Performs all administrative functions expected at this levelADDITIONAL REQUIREMENTS:-- Ability to schedule for evening or weekend work occasionally-- Valid driver's license in your state of residence and reliable personal vehicle Join the team at ComTec Solutions and enjoy benefits including:Competitive salaryRelaxed Healthy Company CultureCore Value Recognition and Rewards9 paid holidaysBirthday Paid time offGenerous Vacation Allowance Health/Dental/Vision InsuranceLife Insurance and LT/ST DisabilityEmployee Assistance Program Company 401KEmphasis on continuous Education, certificationsCompany laptop & Cell PhoneTeam Outings & Events Weekly Company Meals & holiday festivitiesFlexible Work/Life Balance Valued Community Involvement and Charity Support PIe9efbb1602ec-25660-29934221

Keywords: ComTec Solutions, New England , Network Systems Administrator, IT / Software / Systems , East Berlin, Northeast