Senior Manager, Debit Card Fraud Risk
Company: Fidelity Investments
Location: Merrimack
Posted on: July 7, 2025
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Job Description:
Job Description: Job Description The Fraud Risk and Control’s
(FRC) Debit Card Team is responsible for ensuring that the Fraud
Program for Fidelity’s Debit Card portfolios are effectively
protecting customers and Fidelity from the risk of fraud while
delivering a remarkable customer experience. As a Senior Manager in
the Debit Card Fraud Team, you will be responsible to support the
design and oversight of the Debit Card Fraud Management Program as
well as to support Debit Card related strategic initiatives with
fraud control subject matter expertise. You will deliver value to
the team by providing analytical insights, fraud control and debit
card subject matter expertise as well as participating in the daily
operation of the team to prevent and detect fraud and mitigate its
impact. Specifically, you will: Design dashboards, reports and Key
Performance Indicators and monitor that fraud losses, customer
experience and costs are within the company’s expectations. Use
data to generate insights, interpret trends and support root cause
analysis. Support strategic changes and initiatives by designing
and specifying fraud controls and ensure their effective
implementation. Develop policies and procedures, conduct reviews to
manage and mitigate fraud. Liaise and collaborate with key partner
teams to ensure effective fraud controls are in place for the
existing Debit Card Portfolios and for new strategic initiatives.
Influence the broader strategic decisions of the Debit Card Product
Team by providing fraud control insights and communicate the
priorities of the FRC team. Collaborate with partner teams to
respond to fraud events, mitigate risk and customer impact. The
Expertise We’re Looking For Batchelor degree in economics, finance,
data or computer science or similar technical fields, 5 years of
work experience in finance and fraud or related fields Proven
experience in fraud management for payment cards in financial
services industry. Experience in fraud investigations, process
mapping and control design in a complex environment. Familiarity
with python and SQL or similar programming languages and data
analysis Excellent communication skills and ability to collaborate
with a diverse set of key stakeholders The base salary range for
this position is $76,000-$144,000 per year. Placement in the range
will vary based on job responsibilities and scope, geographic
location, candidate’s relevant experience, and other factors. Base
salary is only part of the total compensation package. Depending on
the position and eligibility requirements, the offer package may
also include bonus or other variable compensation. We offer a wide
range of benefits to meet your evolving needs and help you live
your best life at work and at home. These benefits include
comprehensive health care coverage and emotional well-being
support, market-leading retirement, generous paid time off and
parental leave, charitable giving employee match program, and
educational assistance including student loan repayment, tuition
reimbursement, and learning resources to develop your career. Note,
the application window closes when the position is filled or
unposted. Please be advised that Fidelity’s business is governed by
the provisions of the Securities Exchange Act of 1934, the
Investment Advisers Act of 1940, the Investment Company Act of
1940, ERISA, numerous state laws governing securities, investment
and retirement-related financial activities and the rules and
regulations of numerous self-regulatory organizations, including
FINRA, among others. Those laws and regulations may restrict
Fidelity from hiring and/or associating with individuals with
certain Criminal Histories. Fidelity’s hybrid working model blends
the best of both onsite and offsite work experiences. Working
onsite is important for our business strategy and our culture. We
also value the benefits that working offsite offers associates.
Most hybrid roles require associates to work onsite every other
week (all business days, M-F) in a Fidelity office. Certifications:
Category: Information Technology
Keywords: Fidelity Investments, New England , Senior Manager, Debit Card Fraud Risk, IT / Software / Systems , Merrimack, Northeast