Security Team Lead
Company: Fidelity Investments
Location: Merrimack
Posted on: February 19, 2026
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Job Description:
The GSOC Lead Specialist is responsible for providing support in
security/fire/life safety alarm monitoring; Threat Assessment and
intelligence gathering, video monitoring, incident management,
travel safety and dispatching Fidelity security or public safety
personnel to corporate locations. Responsibilities : • As a senior
member of the operations center team, the Lead Specialist will be
responsible for assisting management in coordinating Fidelity’s
security response to incidents that occur at or near corporate
locations/events by using appropriate communication methods.
Responses may be to medical emergencies, criminal activity, fire,
duress alarms. Lead Analysts will liaison with law enforcement,
fire, or other public safety organizations related to emergencies
on or near corporate locations. • Review, analyze and disseminate
open-source and subscription-based intelligence to help mitigate
and report global threats to corporate locations, associates, and
stakeholders. • Document, assess, and report on instances of
possible threats in the workplace. Coordinate with management
regarding escalated cases. • Support the Travel Security program
through monitoring of associate travel and analyze events of
concern or elevated risk. Act as primary contact for travel
security incident management. • Report out of the ordinary or
abnormal conditions to the corporation’s security personnel,
management, associates, contractors, and facilities organization. •
Receive, evaluating, and disseminating information and reports from
internal business groups and local agencies. • Develop concise,
fact-based incident reports for distribution to various Fidelity
stakeholders. • Coordinate service requests for afterhours access
to Fidelity offices. • Play an integral role in helping to develop
new security, incident management, and intelligence gathering
processes. • Refine existing GSOC response and escalation
procedures. • Responsible to lead the on-duty shift when delegated
by management. • Support and mentor junior personnel to enhance
proficiency with GSOC technology resources, processes, and
procedures. The Expertise and Skills You Bring • 3 years of
full-time experience in a security function, preferably in an
operations or control center assignment. • Previous life safety or
incident management training preferred. • Bachelor’s Degree
preferred. • Computer proficiency with Microsoft Office suite of
products. • Demonstrated experience in the use of Alarm Monitoring,
Access Control, Video Management, and Crisis Communication
technology. • Ability to work in a flexible scheduling environment
(rotating shifts, nights, weekends, and holidays). • Experience
collecting, analyzing, and disseminating open source or
subscription-based intelligence. • Providing excellent customer
service in a high call volume environment • Ability to work in a
fast-paced organization; coordinate and manage multiple tasks with
limited supervision. • Must be able to communicate effectively with
all levels of the corporation. Note: Fidelity is not providing
immigration sponsorship for this position
Keywords: Fidelity Investments, New England , Security Team Lead, IT / Software / Systems , Merrimack, Northeast
