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Technology Services Engagement Manager (LoB)

Company: TDS: Transitional Data Services
Location: South Portland
Posted on: December 9, 2018

Job Description:

Essential Duties & Responsibilities
*For one of our partners growing in Portland ME, learn more...

Develop and maintain strong and productive relationships with product group stakeholders by building credibility and trust. Act as liaison between the departments, enabling a high level of customer
satisfaction and ensuring that technology services are delivered in accordance with agreed upon service level objectives.
Align roadmaps and priorities between the product groups and technology services organization, resolving resource conflicts when needed.
Ensure that committed technology services projects are delivered on time. Manage risks appropriately and drive proactive mitigation. Provide monthly project status reporting for each product group.
Establish and report on IT Service Management (ITSM) metrics for each product group. Identify actions for continuous improvement.
Ensure alignment and compliance to the corporate technology, information security, audit, and governance processes and standards. Coordinate technology services tasks as necessary.
Act as escalation point for technology service issues in assigned product groups.

Minimum Required Qualifications for Consideration

BS/BA degree in computer science or relevant discipline
8-12 years of progressive experience managing and delivering technology solutions
Excellent project management skills
Ability to effectively work and communicate with a diverse workforce
Strong communication skills (written and verbal)
Experience with global, decentralized organizations
Broad technology awareness that can be applied creatively to solve business problems
Understanding of core ITIL/ITSM processe
Successfully pass a background investigation - provided by Dice Account Management delivery technology solutions communication written verbal ITIL ITSM processe

Keywords: TDS: Transitional Data Services, New England , Technology Services Engagement Manager (LoB), IT / Software / Systems , South Portland, Northeast

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