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Genesys Developer

Company: SoftPath Technologies LLC
Location: Hartford
Posted on: March 18, 2019

Job Description:

JD: Design and Develop Routing Applications for IVR, Voice and Multi-Channel using Composer, with detailed knowledge of SCXML and VXML, for Genesys Orchestration Server, Genesys Rules Engine and URS Understand business requirements and be able to design the logic of routing application taking into consideration all the needs including reporting Quickly analyze existing Genesys Routing Strategies developed in Composer and work on enhancement requirements Update existing Strategies/Workflows to meet new requirements Support issues with routing in production and provide fixes as necessary Promote cross training in support of multi skilling of Team members across Genesys applications Lead cross functional teams on design and deliverables Secondary Skills Genesys framework knowledge and support and design skills Voice XML IVR application support. Clear understanding of reporting (ICON/GIM) model and impact to reporting for new call flows and enhancements to work flows Provide technical expertise and guidance to production support staff Perform other administrative activities in support of contact center applications development and support Provide status on tasks being performed to management

Keywords: SoftPath Technologies LLC, New England , Genesys Developer, IT / Software / Systems , Hartford, Northeast

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