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Software Support Engineer

Company: Trumpf, Inc.
Location: Farmington
Posted on: September 23, 2019

Job Description:

"Trusting in brave ideas" this is our promise to everyone who works for us. As a family business, we make long-term decision and provide our people with the trust and stability needed to bring their ideas to fruition, even the unconventional ones. Being a market and technology leader in machine tools and lasers, we courageously shape the manufacturing of tomorrow, meeting every challenge with bold, fresh thinking.

Summary

The Software Support Engineer would be a part of the TRUMPF software group that focuses on Industry 4.0 software solutions for the next generation smart factory. The team is responsible to detail, implement and fully support TruTops Fab and programming software solutions for customers

Principle Duties & Responsibilities

The statements below are intended to describe the general nature and level of work in this position. They are not intended to be an exhaustive list of all responsibilities. The position may require that employees perform other duties as assigned.

- Support customers in TruTops FAB (MES) & sheet metal programming software.

- Implement & update software solutions at customer sites and provide customer training

- Assess process value chain and adapt TRUMPF software to customer needs.

- Support customers with questions and troubleshooting over phone, web & email.

- Provide software support for in house production at TRUMPF smart factory

- Serve as key contact & manage customer projects

- Up to 50% travel for projects in USA, Canada and Mexico.

Experience

2 years experience in software & Sytems, 1 years experience with CAD/CAM programming software for machine tools a plus. Thorough experience in Project Management.

Education

Bachelor degree or higher in Information Systems, Systems engineering, Computer science or related field. Understanding of SQL, managing MS SQL Server, Windows Server Operating systems, system networking and familiarity with client-server software. Understanding of ERP systems, as well as the integration process with the aforementioned software solutions. Detailed knowledge of sheet metal manufacturing value stream and CNC machine technology desirable. Excellent presentation and communication skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

## Job Category: Engineering

Keywords: Trumpf, Inc., New England , Software Support Engineer, IT / Software / Systems , Farmington, Northeast

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