Phone Support
Company: Global Channel Management, Inc.
Location: Concord
Posted on: February 16, 2020
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Job Description:
Company Description
Global Channel Management is a technology company that specializes
in various types of recruiting and staff augmentation. Our account
managers and recruiters have over a decade of experience in various
verticals. GCM understands the challenges companies face when it
comes to the skills and experience needed to fill the void of the
day to day function. Organizations need to reduce training and
labor costs but at same requiring the best "talent " for the
job.
Job Description
Responds to telephone inquiries and complaints using standard
scripts and procedures.
Gathers
information, researches/resolves inquiries and logs customer
calls.
This person will be dealing with providers that are in the
medical
space.
Communicates appropriate options for resolution in a timely
manner.
Informs customers about services available and assesses customer
needs.
A team player that will work hard, follow the order / flow of the
call center, is flexible to change
All other duties as assigned.
Previous experience in a call center environment preferred!!!
Qualifications
Previous experience in a call center environment preferred!!!
Medicare/Medicaid
Additional Information
$14/hr
4 MONTHS
Keywords: Global Channel Management, Inc., New England , Phone Support, Other , Concord, Northeast
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