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Phone Support

Company: Global Channel Management, Inc.
Location: Concord
Posted on: February 16, 2020

Job Description:

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

Job Description

Responds to telephone inquiries and complaints using standard scripts and procedures.

Gathers
information, researches/resolves inquiries and logs customer calls.
This person will be dealing with providers that are in the medical
space.

Communicates appropriate options for resolution in a timely manner.

Informs customers about services available and assesses customer needs.

A team player that will work hard, follow the order / flow of the call center, is flexible to change

All other duties as assigned.

Previous experience in a call center environment preferred!!!

Qualifications

Previous experience in a call center environment preferred!!!

Medicare/Medicaid

Additional Information

$14/hr

4 MONTHS

Keywords: Global Channel Management, Inc., New England , Phone Support, Other , Concord, Northeast

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