Company: L.L. Bean, Inc.
Location: North Hampton
Posted on: June 12, 2021
We invite you to be part of our team of trailblazers dedicated
to helping people discover and enjoy the outside. Come join us.
Because on the inside we're all outsiders. And if it's outside,
we're all in.
As an L.L.Bean Operations Retail Lead you are an essential part
of the store leadership team. If you are someone who takes
initiative, has strong assessment skills and provides in the moment
input, feedback and coaching to team members, improving maximum
efficiency and performance productivity standards, this is the role
for you! A Operations Retail Lead has total store responsibilities
including metric achievement, talent development, and leader on
duty functions. A Lead also oversees all functional areas including
shipment receiving and processing, returns processing, transfer
activity, and omni operations, and is the primary business owner of
the stock room and cash wrap.
Total Store Accountability
Aids in the achievement of all financial measures as well as
area specific metrics.
Key holder as required serving as a potential opener/closer for
Acts as a Leader on Duty Drive sales and service engagement by
coaching Reps for improvement in the moment
May assist in the interviewing process and provide input into
Contributes to Peak planning preparation and readiness.
Leverages knowledge and strengths to foster growth and
development of the team
- Expense management ownership ensuring proper use of resources
and adherence to budgetary guidelines with a focus on payroll
Leads the operation reps/service hub team in daily tasks
Prepares & communicates daily task responsibilities to staff.
Leverages knowledge and strengths to foster growth and development
of the team
Supports and trains associates, communicating standards and
processes, company policies and procedures
Recommends adjustment to staffing levels/schedules to meet work
Address and respond to employee issues/conflicts related to day
to day operations within defined parameters in accordance with
company policies and procedures under direction of supervisor.
- Provides in the moment input, feedback, and coaching. If
performance concerns exist, hands off to store management for
performance management process
Manages inbound freight processing per SOP and productivity
guidelines completing all shipments within 24 hours of
Works in collaboration with other leaders to replenish sales
floor stock and push replenishment truck product to the floor.
Oversees and manages the return processes following standard
operating practices by assigning the proper quality codes
Executes store to store/store to warehouse transfers in a timely
- Execute all aspects of omni channel business including FES
orders, phone call management, and RIO's are completed per
BOH/Service Hub Operations
Maintains a clean, organized, and efficient stock room while
adhering to operating standards and safety requirements.
Adheres to all loss prevention policies and procedures
inspecting the back of house and sales floor space for
Is an active participant in health and safety by following all
safety policies and procedures, reporting unsafe conditions or
at-risk behaviors to leadership, and conducting work in a safe
Models safe behaviors, evaluate risk, and ensure that risks are
reduced to acceptable levels ensuring safety remains a top
Maintains the cash office per policy ensuring proper signatures,
accurate reconciliation, and general organization is achieved.
Ensure the service hub is fully stocked, free of clutter, and
- Accountable for cashier execution and efficiency with a focus
on service delivery
Skills and Qualifications:
Prior relevant experience desired
Demonstrated ability to lead teams
Excellent organizational, time management, and communication
- Systems knowledge and exposure a plus (POS, Word, Excel)
Years of Experience: 2+ years of retail
Health and Safety Requirement: Every employee is responsible for
contributing to a safe and healthy workplace. Employees are
expected to be active participants in health and safety by
following all safety policies and procedures, reporting unsafe
conditions or at-risk behaviors to leadership, and conducting work
in a safe manner. Those in a leadership role are also expected to
model safe behaviors, evaluate risk, and ensure that risks are
reduced to acceptable levels.
If you care about the outdoors, joining L.L.Bean is a great way
to feel good about what you do. Our benefits package makes a good
thing even better, with programs and perks designed to support your
health and financial goals. Plus, maintaining a healthy work-life
balance and re-charging outside are all part of the plan. Because,
when it comes to the outside-we're all in. Visit llbeancareers.com
to learn more.
Being outside brings out the best in us, no matter where we come
from or what we believe. At L.L.Bean, we value individual
differences and encourage our co-workers to be themselves - because
the uniqueness of each individual makes L.L.Bean better.
Keywords: L.L. Bean, Inc., New England , Operations Lead, Other , North Hampton, Northeast
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