Company: Cassella Waste Systems, Inc.
Posted on: June 13, 2021
The Operations Supervisor is responsible for supervising
collections activities in one or more lines of business within a
division to achieve communicated safety and operational goals and
creating an environment to encourage team engagement and
professional growth and development.
- Provides leadership to the operations team and develops team
members to assist them in reaching individual goals as well as
create a pipeline for advancement within Casella.
- Oversees drivers and helpers to ensure safety and operational
goals are being met.
- Partners with the Operations Manager and Division Manager to
implement tactical initiatives to drive functional excellence and
- Performs all onboarding procedures with newly hired drivers to
ensure an understanding of Casella's core values.
- Monitors and coaches the driver's performance and behaviors,
recommends training or retraining as needed to ensure compliance
with all company and safety policies.
- Investigates all accidents, customer and driver disputes and
complaints and ensures all applicable documentation is completed
based on policies and procedures.
- Creates logistical plans to reduce route hours using service
conversions and container upsizing to improve density and
efficiency of routes.
- Participates in training and other learning opportunities to
expand knowledge of the company, products, sales, and services and
performs any other duties needed to help drive our vision, fulfill
our mission, and/or abide by our core values.
Education, Experience & Qualifications
The successful candidate will have a high school diploma or GED,
a clean CDL, an OSHA 10 or 30 card and be legally eligible to work
in the US. An Associate's Degree and 2-4 years of supervisory
experience is preferred.
Excellent verbal and written communication skills, an ability to
communicate effectively with internal and external customers, and
proficiency with Microsoft Office applications are required. An
ability to work under pressure and meet deadlines and an ability to
work independently and carry out assignments to completion is
This position requires successful completion of pre-employment
testing, including a drug screen.
Responsible, team-oriented individual who is committed to
safety, demonstrates strong verbal and written communication
skills, committed to customer service and results-oriented with the
ability to see the larger picture while focusing on detailed
Keywords: Cassella Waste Systems, Inc., New England , Operations Supervisor, Other , Scarborough, Northeast
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