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Loyalty Consumer Markets- Senior Associate

Company: PwC
Location: Montpelier
Posted on: June 13, 2021

Job Description:

A career in our Salesforce Sales practice, within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location. As part of our sales team, you'll help our clients improve the sales process cycle from lead generation through purchase by making it more targeted, personal and coordinated across channels and better manage customer acquisition and interactions.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Use feedback and reflection to develop self awareness, personal strengths and address development areas.
  • Delegate to others to provide stretch opportunities, coaching them to deliver results.
  • Demonstrate critical thinking and the ability to bring order to unstructured problems.
  • Use a broad range of tools and techniques to extract insights from current industry or sector trends.
  • Review your work and that of others for quality, accuracy and relevance.
  • Know how and when to use tools available for a given situation and can explain the reasons for this choice.
  • Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
  • Use straightforward communication, in a structured way, when influencing and connecting with others.
  • Able to read situations and modify behavior to build quality relationships.
  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

Bachelor Degree

Minimum Years of Experience:

4 year(s)

Preferred Qualifications:

Degree Preferred:

Master Degree

Preferred Fields of Study:

Marketing, Management Information Systems

Certification(s) Preferred:

One or more of the following certifications: Certified Administrator, Certified Developer, Certified Sales/Service Consultant, Community Cloud, Marketing Cloud Administrator, Marketing Cloud Email Specialist

Preferred Knowledge/Skills:

Demonstrates thorough abilities and/or a proven record of success as a team leader in roles assisting large organizations with improving the performance of their Loyalty, Marketing, CRM and Digital business units. This includes understanding and solving business and technology challenges related to the implementation of Loyalty, Marketing, CRM and Digital technologies, delivering Social & Mobile Enterprise platforms, and designing and developing platform-based applications that meet client business needs by:

  • Implementing technology solutions to help streamline organizational needs and meet legal-related and industry-specific compliance standards and regulations;
  • Understanding and solving business and technology challenges related to the implementation of Salesforce.com, Oracle, Marketo, Eloqua, Pardot, SessionM and related cloud and/or on premise ERP business applications; and,
  • Delivering dynamic experiences through Customer Engagement and Loyalty in the following platforms, Community Cloud, Eloqua, Pardot, SessionM, Comarch, Epsilon, Cheetah, CrowdTwist.

Demonstrates thorough abilities and/or a proven record of success as a team leader in functional and technical capacities, which includes the following areas:

  • Implement system applications, software configurations or other related coding in the following CRM technological product suites, Salesforce.com, SAP, Oracle, Marketo and related cloud and/or on premise ERP business applications;
  • Configure software, Mobile solutions, Apex coding, or Visualforce coding experience in Salesforce.com and/or Veeva;
  • Know Third party integrations and functionality and impact of these integrations;
  • Utilize PC applications (i.e. Microsoft Word, Excel, PowerPoint and Project) and business levels of fluency in multiple languages to write, communicate, facilitate, and present cogently, emphasizing the ability to capture effectively clients' needs and understand their systems enough to be able to translate those needs in to system functionality; and,
  • Produce deliverables within a diverse, fast paced environment, collaborate effectively across teams and juggle multiple projects and initiatives simultaneously.

Demonstrates thorough abilities and/or a proven record of success as a team leader:

  • Understanding personal and team roles;
  • Contributing to a positive working environment by building relationships with team members;
  • Seeking guidance, clarification and feedback; and,
  • Providing guidance, clarification and feedback to staff.

Keywords: PwC, New England , Loyalty Consumer Markets- Senior Associate, Other , Montpelier, Northeast

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