Field Service Technician-Network
Company: TDS Telecom
Location: Contoocook
Posted on: June 12, 2021
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Job Description:
Overview As the Field Service Technician-Network you will install,
troubleshoot, repair, and maintain telecommunications products and
equipment that TDS sells and leases (Key Systems, PBX, Centrex
Systems, and/or other business systems). You will performs work
associated with splicing and maintaining outside plant facilities
and equipment. You will install, splice, repair, and maintain
aerial, buried, and/or underground fiber optic and copper cable.
You will have knowledge of commonly used concepts, practices, and
procedures within the field of telecommunications. The FST-Network has direct, face-to-face contact with our
customers and will be expected to be proactive with the sales of
TDS services and products. Services include, but are not limited
to, Telephony, Video/CATV/DBS, Internet, and/or high speed
networks. You will exceed customer expectations by performing
extraordinary customer service, identifying customer needs, and
providing them with communications solutions. You will also
understand how to use and demonstrate TDS products and seek sales
opportunities while educating the customer. Products & services
include (but are not limited to): Local Service, Central Office
Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice
Mail, Audio and/or Video Conferencing and Non-regulated CPE. The FST-Network may be responsible for performing varied or
additional duties to meet demands of TDS which may include duties
of other Field Services Technician positions. TDS Telecommunications LLC (TDS Telecom/TDS) delivers high-speed
internet, TV entertainment, and phone services to nearly 1,000
rural, suburban, and metropolitan communities across the U.S. With
1.2 million connections, TDS is a rapidly growing technology
company. Powered by fiber-optics and new industry-leading
technologies, TDS delivers up to 1 Gigabit internet speeds and
offers internet-protocol based TV entertainment solutions along
with traditional phone services. TDS also offers businesses VoIP
advanced communications solutions, dedicated internet service, data
networking, and hosted-managed services. Visit tdstelecom.com. TDS Telecom, headquartered in Madison, Wis., employs 2,900
people and is a subsidiary of Telephone and Data Systems, Inc.
[NYSE: TDS], a Fortune 1000 company. Founded in 1969, TDS Inc.
employs 9,100 people and has approximately six million connections
nationwide through its businesses U.S. Cellular, TDS Telecom,
OneNeck IT Solutions LLC, and TDS Broadband Service. TDS Inc. has
been named to several Forbes lists, including America's Best
Employers for Diversity, Best Large Employers, and Best Employers
for Women. Visit tdsinc.com. Responsibilities Completes all related paperwork in a timely manner such as
forms, timesheets, material usage, and special data requests. May
require working on project teams. Maintains work equipment and
company vehicle. Stocks vehicle and notifies appropriate person
when supplies and materials are low. Promotes safety and accident prevention as day-to-day part of
the normal job functions and attends safety meetings as required.
Follows safety policies and procedures, applies safety training and
follows Department of Transportation requirements as they apply to
the job. Responsible for routine vehicle maintenance & adherence to
TDS Vehicle Safety Policy. Maintains inventory including purchasing, receiving, stocking,
and tracks regulated and non-regulated equipment and materials.
Provides equipment maintenance, operating instructions, and
diagnostics as needed. Utilizes MS Office Suite, Trouble/Repair/Dispatch Systems, Plant
Record Systems, and other TDS applications to ensure accurate
facility assignment and verification. Utilizes staking sheets and
cut sheets. Assigns facilities and updates system records and
maps. Qualifications Required Qualifications Other Qualifications Physical Demands and Work Environment. The physical demands and
work environment characteristics described here are representative
of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions. While performing the duties of this job, the employee is
regularly required to sit, stand, write and operate a computer
keyboard, standard office equipment and telephone. The employee
regularly communicates with customers. The employee is frequently
required to move about and reach for items. While performing the duties of this job, the employee is
regularly required to use hands to finger, handle, or feel and talk
or hear. The employee is frequently required to stand; walk; and
stoop, kneel, crouch or crawl. The employee must also be able to
climb poles and ladders. The employee is occasionally required to
sit, reach with hands and arms, climb or balance, and taste or
smell. The employee must regularly lift and/or move up to 50 pounds
and occasionally lift and/or move more than 100 pounds. Specific
vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception,
and ability to adjust focus. While performing the duties of this job, the employee is
regularly exposed to outside weather conditions and may have to
work in attics and crawl spaces, or high risk areas such as high
voltage electrical, trenches, and manholes. The employee is
frequently exposed to moving mechanical parts and heavy equipment;
high, precarious places; fumes or airborne particles; and
vibration. The employee is occasionally exposed to wet and/or humid
conditions, toxic or caustic chemicals, extreme cold, and extreme
heat. The noise level in the work environment is at times loud. Benefits As a part of your total compensation, #TDS provides a
comprehensive, competitive benefit package. The benefit plans
address both the immediate and long term needs that you and your
family may have. For an overview of what we have to offer for
full-time employees including vacation, health benefits and
retirement options please click here. At TDS, we embrace Equal Employment Opportunity by valuing our
differences and consider all qualified applicants without regard to
age, race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, status as a protected
veteran or any other status protected by law. To learn about our
diversity & inclusion philosophy and culture, click here!
Keywords: TDS Telecom, New England , Field Service Technician-Network, Other , Contoocook, Northeast
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