Live here. Play here. Bank here. Work here.
If you're looking to build your career at a forward-thinking
organization with deep community roots and a vision for growth,
success, and giving back, you've come to the right place.
Primary responsibilities consist of achieving individual sales
goals and for completing all customer facing activities. The
essential functions are noted below; however, at Camden National
responsibilities may evolve over time given organization,
technological and/or staffing changes. At any point other duties
may be assigned.
Essential Duties and Responsibilities include the following.
- Contributes to the success of the banking center by meeting or
exceeding individual sales goals.
- Responsible for all customer facing activities including new
account opening, account maintenance, problem resolution and sales
and service activities.
- Demonstrates a strong knowledge of bank products and
- Employs Building Trusted Relationship skills to acquire, expand
and retain customer relationships.
- May have HELOC lending responsibilities.
- May have regular or occasional responsibilities for teller
- Adheres to teller and Relationship Banker policies and
procedures; ensures regulatory compliance.
- Processes a variety of transactions using own judgement
regarding validity of transactions presented. Refers activities
outside of own authority or questionable transactions to Assistance
Banking Center Manager or Banking Center Manager.
This job has no supervisory responsibilities.
To perform the job successfully, an individual should
demonstrate the following competencies:
Customer Service - Manages difficult or emotional customer
situations; Responds promptly to customer needs; Solicits customer
feedback to improve service; Responds to requests for service and
assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming;
Maintains confidentiality; Listens to others without
Oral Communication - Speaks clearly and persuasively in positive
or negative situations; Listens and gets clarification; Responds
well to questions.
Motivation - Sets and achieves challenging goals; Demonstrates
persistence and overcomes obstacles; Measures self against standard
Planning/Organizing - Prioritizes and plans work activities;
Uses time efficiently; Plans for additional resources; Sets goals
Professionalism - Approaches others in a tactful manner; Reacts
well under pressure; Treats others with respect and consideration
regardless of their status or position; Accepts responsibility for
own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Applies
feedback to improve performance; Monitors own work to ensure
Quantity - Meets productivity standards; Completes work in
timely manner; Works quickly.
Adaptability - Adapts to changes in the work environment;
Manages competing demands; Changes approach or method to best fit
the situation; Able to deal with frequent change, delays, or
Dependability - Follows instructions, responds to management
direction; Takes responsibility for own actions.
Other Skills and Abilities
- Demonstrated knowledge of debits and credits
- Working knowledge of the Vertex Teller, Onboard Deposits, CRM,
Jack Henry Experience, Jabber and Cisco Telephone systems
- Experience with customer relations
- Demonstrated ability to use a computer.
- Willingness to learn and speak with customers about products
and services and to learn cross-selling skills.
- Excellent communication skills.
- Detail oriented, with patience for performing repetitive
- Skillful and accurate operation of a ten-key adding
- Demonstrated accuracy in numeric data processing
Qualifications To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Education and/or Experience
Associate's degree (A. A.) or equivalent from two-year college
or technical school. Six months to one year related experience
and/or training; or equivalent combination of education and
Ability to read and comprehend simple instructions, short
correspondence, and memos. Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small
group situations to customers, clients, and other employees of the
Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form. Ability
to deal with problems involving several concrete variables in
To perform this job successfully, an individual should have
knowledge of Internet software; Excel Spreadsheet software and Word
Physical Demands The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this Job, the employee is
regularly required to sit and talk or hear. The employee is
frequently required to use hands to finger, handle, or feel. The
employee is occasionally required to stand. The employee must
occasionally lift and/or move up to 25 pounds.
Work Environment The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
The noise level in the work environment is usually moderate.