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Spa Manager

Company: Omni Hotels
Location: Bretton Woods
Posted on: June 12, 2021

Job Description:

Overview

Mount Washington Hotel

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious dcor.Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

Job Description

Ask about our $250 sign on bonus!!

To develop the overall vision and strategy for the spa. Implement processes to support the vision, increase revenue and enhance customer service in all areas of the spa.

Responsibilities

  • Perform all payroll and labor related functions, administer tips, and manage KRONOS.
  • Coordinate with cleaning services and engineering to ensure that the facility is clean and in working order.
  • Coordinate scheduling of the Front Desk, Supervisor and Rooms Control
  • Train, coach, and develop new associates.
  • Prepare and administer discipline and coaching.
  • Oversee facial and massage supplies inventories, Purchase Orders and all other applicable reporting.
  • Liason with Estheticians - facilitate trainings & meetings.
  • Manage and log all service recovery issues, research billing problems and comp reports with proper follow up with accounting.
  • Ensure revenue generation and expense control in spa to fulfill company expectations.
  • Oversee scheduling and balancing of the books to ensure appointments are balanced correctly, of lunches and scrub shifts are at appropriate times throughout the day.
  • Monitor required levels of guest service, call conversion, call abandonment, and selling skills.

Qualifications

  • Directly supervises employees in the spa complex, by managing 100+ spa employees.
  • Minimum of two years in related field with management experience preferred.
  • Experience in hospitality field high preferred.
  • Flexibility with schedule to include nights, weekends, and holidays.
  • Good organizational skills and attention to detail required.
  • Must be able to stand, walk, sit, and talk or hear.
  • Must be able to lift and/or move up to 25 pounds.
  • BA Degree Required

Omni Hotels & Resorts is an equal opportunity employer.

Keywords: Omni Hotels, New England , Spa Manager, Other , Bretton Woods, Northeast

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