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Disability Consultant

Company: MetLife, Inc.
Location: Bloomfield
Posted on: June 12, 2021

Job Description:

Role Value Proposition:

  • Single point of contact for all Hertz Disability Service questions, issues or concerns
  • Responsible for the expedient management and resolution of customer-initiated claim escalations, inquiries, or claim processing questions while ensuring the highest level of customer satisfaction.

Key Responsibilities:

  • Single point of contact for Hertz
  • MetLink Questions
  • Call Center Scripting
  • Claim Team Training
  • Communicate to Hertz on status of open claims and action items
  • Day to day reporting support
  • Ongoing training support for Hertz HR Business Partners
  • Benchmarking and stewardship reporting
  • Ongoing strategy support inclusive of things such as plan design and claim process

  • Performs root cause analysis, identifies trends, and proactively works with internal partners to rectify issues identified and enhance overall service satisfaction of Hertz
  • Thoroughly investigates and resolves customer concerns while maintaining highest standards of objectivity and integrity.
  • Handles escalations funneled through other areas as well, such as brokers, the account team, and the claims organization.
  • Makes recommendations about potential service or process improvements based on nature of customer trends being identified.
  • Assists internal partners in development of resolution action plans and monitors progress until full resolution has been achieved.
  • Interacts with all levels of organization, including Legal, Disability Privacy Office, Account teams, Disability Operations, and Disability Consultants to resolve customer escalations.
  • Performs other related duties as assigned or required.

Essential Business Experience and Technical Skills:

  • 5+ years of Disability claims management experience and knowledge in LTD/STD or TAM claims, including knowledge of other Employee Benefit programs (e.g., Workers Compensation, Life Insurance) and relative Federal and State Laws.
  • Strong knowledge of current process and technology
  • Possess basic knowledge of Microsoft tools (Excel, Project, PowerPoint)
  • College degree preferred.

Travel

n/a

Business Category

Group Benefits

Number of Openings

1

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers."

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $659.6 billion of total assets under management as of December 31, 2020. We are ranked #48 on the Fortune 500 list for 2020. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world. Visit us at www.metlife.com to learn more about our brand, history, and values.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to accommodations@metlife.com or call our Employee Relations Department at 1-877-843-3711.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Keywords: MetLife, Inc., New England , Disability Consultant, Other , Bloomfield, Northeast

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