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Service Expert Specialist II

Company: ModivCare
Location: South Portland
Posted on: June 12, 2021

Job Description:

The Service Expert Specialist 2 works with customers, subcontractors and ModivCare staff to ensure quality service. The Service Specialist 2 also establishes positive and effective working relationships with customers, providers and agencies to establish superior customer service and to reduce the number of official complaints.


  • Records and initiates investigation of complaints, grievances and general issues via phone and all incoming communication channels
  • Initiates corrective actions
  • Work closely with other work streams to complete investigation
  • Collects all necessary supporting information to accurately provide a resolution
  • Monitors the complaint aging report in order to comply with turnaround requirements on resolution



  • High School Graduate or General Education Degree (GED) required

Skills & Experience

  • 2+ years customer service experience in a medical environment preferred

Prior front office medical experience, medical case management and/or medical social work experience a plusExcellent customer service and proper phone etiquette skills

  • Strong verbal communications, problem solving, time management and organizational skills
  • Ability to effectively manage a high volume of work
  • Ability to quickly learn new technology
  • Ability to accurately type 35+ corrected words wpm
  • Read and write English fluently
  • Proficient in Microsoft Word, Excel and Outlook
  • Ability to work independently or with a team a must
  • Bi-lingual a plus

We value our team members and realize the importance of benefits for you and your family.

ModivCare offers a comprehensive benefits package to include the following:

  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post --Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)

Salary: $15.18 - 20.24 hourly

ModivCare is an Equal Opportunity Employer.

Keywords: ModivCare, New England , Service Expert Specialist II, Other , South Portland, Northeast

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