Full-time Customer Service Leader - Hannaford
Company: Delhaize America
Posted on: June 12, 2021
Position Title: Full-time Customer Service Leader
Department: Front End
Reports to: Manager of Customer Service
Numbers and Titles of Associates Supervised: Variable
- Service Desk/Kiosk Stores: Completed Cashier/Service Associate
and Service Desk/Kiosk training packets
- Non-Service Desk/Kiosk Stores: Completed Cashier (non-service
desk/kiosk) training packet
Essential Job Functions:
Promote customer goodwill by providing high standards in
customer service and resolving issues quickly and courteously.
Maintain effective work schedules for front-end & service
desk/kiosk associates to meet business traffic requirements and
minimize customer inconvenience.
Handle cash pickups and change orders as requested and log as
Verify all customer IDs presented and observe store policies
pertaining to the acceptance of checks, and the sale of
Provide customers and associates with hassle-free refunds while
applying all applicable guarantees
Supervise performance of all duties and responsibilities of all
front-end and service desk/kiosk associates as assigned by Manager
of Customer Service
Treat all associates with fairness, dignity, and respect.
Provide recognition of accomplishments and offer constructive
counseling when necessary.
- Must be able to meet the physical requirements of the position,
with or without reasonable accommodations.
Duties and Responsibilities:
Observe and follow all company policies and established
Maintain a neat, well-groomed personal appearance at all times
and follow company personal appearance policy.
Assign fixed activities to front end and service desk/kiosk
associates during idle periods as outlined on the Service Leader
Assist in special projects and perform other functions as
assigned by supervision.
Support and comply with all company safety standards.
Communicate any needed equipment repairs or maintenance work
needed. Keep work area free from debris and safety hazards.
Observe security standards by staying alert and being aware of
customers' actions and behavior. Report to manager or security any
Secure front-end change drawer at all times when leaving it
unattended; protect company assets at all times.
Maintain general housekeeping and sanitation standards in
compliance with store policy and state and local health regulations
on a regular, ongoing basis.
Frequently, perform cashier and/or bagging functions
Frequently, perform service desk/kiosk and if trained,
- Perform all other duties as assigned.
- Effective communication and customer service skills.
- Must meet minimum age requirements to perform specific job
functions (18 years of age).
- Demonstrated ability and willingness to learn multiple tasks
and technical requirements of the job.
- Demonstrated ability to perform the technical requirements of
cashier and service desk/kiosk.
Perform repetitive hand and arm motions while standing/walking
the majority of the shift.
Bend and lift products weighting up to 15 pounds continuously,
25 pounds frequently and 50 pounds on occasion.
Push or pull up to 75 pounds on occasion.
Work in and out of inclement weather when necessary.
Gather up to five shopping carts and push them to designated
Be able to handle a variety of substances associated with
cleaning materials, packaging materials, fresh fruits, vegetables,
house plants/flowers and household cleaners.
- Have sufficient visual acuity to check identification cards,
checks, invoices and other written documents.
Keywords: Delhaize America, New England , Full-time Customer Service Leader - Hannaford, Other , Brattleboro, Northeast
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