CRC Specialist

Company: DataStaff, Inc.
Location: Burlington
Posted on: June 12, 2021

Job Description:

DataStaff, Inc. is seeking several Call Center Customer Service Representatives for remote contract-to-hire opportunities in the Burlington, VT area. This is a remote position. It requires you to have a professional, quiet workspace, free from distractions with high-speed hard-wired ethernet internet capability. The Customer Support Center (CSC) will provide information and assistance for individuals, families, small group employees, brokers, and in-person assistors seeking information, enrollment assistance, and/or services related to Vermont Health Connect. The CSC informs individuals regarding enrollment, benefits counseling, eligibility, and enrollment for Qualified Health Plans and the Vermont Green Mountain Care public health care programs. The CSC will utilize the State's eligibility, enrollment portal, and Customer Relationship Management (CRM) software, and other State systems to perform all tasks and duties for HBE customers to ensure delivery of high-quality service for all Vermont consumers. Job Requirements:Responsibilities: Answer incoming calls from consumers including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to confidentiality and privacy policies. Track and document all inquiries using the applicable systems. Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children. Complete associated tasks according to the established guidelines. Meet Quality Assurance (QA) and other key performance metrics. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Transfer/refer consumers to appropriate entities according to the established guidelines. Escalate calls or issues to the appropriate designated staff for resolution as needed. Facilitate translation services for non-English speaking callers according to procedures. Attend meetings and training as requested and maintains up-to-date knowledge of all programs and systems. Requirements: High School diploma or equivalent 1 plus year of call center experience preferred High-speed ethernet internet access at remote working location Designated remote work area with limited distractions This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

Keywords: DataStaff, Inc., New England , CRC Specialist, Other , Burlington, Northeast