Company: DataStaff, Inc.
Posted on: June 12, 2021
DataStaff, Inc. is seeking several Call Center Customer Service
Representatives for remote contract-to-hire opportunities in the
Burlington, VT area. This is a remote position. It requires you to
have a professional, quiet workspace, free from distractions with
high-speed hard-wired ethernet internet capability. The Customer
Support Center (CSC) will provide information and assistance for
individuals, families, small group employees, brokers, and
in-person assistors seeking information, enrollment assistance,
and/or services related to Vermont Health Connect. The CSC informs
individuals regarding enrollment, benefits counseling, eligibility,
and enrollment for Qualified Health Plans and the Vermont Green
Mountain Care public health care programs. The CSC will utilize the
State's eligibility, enrollment portal, and Customer Relationship
Management (CRM) software, and other State systems to perform all
tasks and duties for HBE customers to ensure delivery of
high-quality service for all Vermont consumers. Job
Requirements:Responsibilities: Answer incoming calls from consumers
including the general public, prospective enrollees, and people
assisting enrollees or acting on their behalf in accordance with
all performance standards, policy and procedures, and protocols
including but not limited to confidentiality and privacy policies.
Track and document all inquiries using the applicable systems.
Answer incoming calls from consumers and providers requesting
information about the Medicaid Newborn process, Good Cause, and/or
Presumptive Eligibility for children. Complete associated tasks
according to the established guidelines. Meet Quality Assurance
(QA) and other key performance metrics. Facilitate the fulfillment
of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the
established guidelines. Escalate calls or issues to the appropriate
designated staff for resolution as needed. Facilitate translation
services for non-English speaking callers according to procedures.
Attend meetings and training as requested and maintains up-to-date
knowledge of all programs and systems. Requirements: High School
diploma or equivalent 1 plus year of call center experience
preferred High-speed ethernet internet access at remote working
location Designated remote work area with limited distractions This
position is available as a W2 position with a competitive benefits
package. DataStaff, Inc. offers medical, dental, and vision
coverage options. As many of our opportunities are long-term, we
also have a 401k program available for employees after 6
Keywords: DataStaff, Inc., New England , CRC Specialist, Other , Burlington, Northeast
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