Full-time Customer Service Operations Supervisor - Hannaford
Company: Delhaize America
Posted on: June 12, 2021
Position Title: Full-time Customer Service Operations Supervisor
This is a Full-Time Customer Service Operations TRAINEE
Position Location: Primary Purpose: Lead the Customer Service
Team and assist the Assistant Store Manager Center Store and
Customer Service in maintaining department operations to meet
financial and sales goals. Build associate and customer relations
and promote a strong culture in support of Hannaford Strategy.
Duties and Responsibilities: Lead the Customer Service Department
operations in accordance with established department standard
practices, in the absence of the Assistant Store Manager Center
store and Customer Service. Lead excellent customer service and
goodwill by role modeling and providing high standards in customer
service and sales building. Support that department conditions
involving appearance, safety, sanitation, and food safety are
maintained at the highest level. Maintain accurate records and
assist in making sure all yearly certifications are up to date.
Utilize company tools such as: financial reports, scheduling,
productivity, ordering and business information systems. Assist in
creating and maintaining effective work schedules to meet customer
service standards as well as associates' personal needs. Use good
judgment in the delegation, assignment, and follow up required for
the efficient performance of the department. Provide real time
coaching, feedback, and assist with the performance management
process. Assist in training and developing associates to meet
department needs. Maintain solid communication in the department
and with store management. Observe and follow all company policies,
established standard practices and legal requirements. Perform all
other duties and projects as assigned. Requirements Qualifications:
A high school graduate or equivalent preferred. Retail customer
service experience preferred. Ability to lead and direct others.
Prerequisite Training: Completed Cashier/Service Associate, Service
Desk/Kiosk, Service Leader and Bookkeeper training packets. Strong
understanding of front end and store operations preferred.
Effective communication, customer service and selling skills.
Effective interpersonal and organizational skills. Ability and
willingness to learn multiple tasks and technical requirements of
the job. Strong problem solving skills. Must meet minimum age
requirements. Physical Requirements: Ability to use computers and
other communication systems required, performing all job functions.
Perform repetitive hand and arm motions. Bend and lift products
weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50
lbs. on occasion. Pull or push up to 75 lbs. on occasion. Be able
to handle a variety of substances associated with cleaning and
packaging materials, fresh fruits, vegetables, house plants/flowers
and household cleaners. Stand 100% of the time with occasional
walking short distances. Use hands to frequently/continuously
handle currency (paper and coin) as well as operate a variety of
equipment such as cash register, lottery machine, scanner,
computer, and calculator. Frequent reaching and grasping at waist
level: occasionally above shoulder or below waist level. Meet
established volume activity standards for the position. Have
sufficient visual activity to check ID cards, checks, invoices and
other written documents. Apply On-line
Keywords: Delhaize America, New England , Full-time Customer Service Operations Supervisor - Hannaford, Other , Madison, Northeast
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