Our culture lifts you up—there is no ego in the way. Our
common purpose? We all want to win for our customers. We aim to
always be evolving, dynamic, and ambitious. We believe in the power
of genuine connections. Each employee is a part of what makes us
unique on the market: agile, dedicated, problem solvers.
Job Description :
Summary Under general supervision,
responsible for performing field technical work and servicing
customer problems; trouble shooting, repair and maintenance of the
cable television system.
Essential Duties and
Responsibilities include the following. Other
duties may be assigned.
Respond to service calls; troubleshoot and make necessary
repairs to improve customer picture quality and resolve related
Monitor and repair signal leakage.
Maintain tools and converter inventory.
Maintain records including daily logs, gas sheets, etc. as
Accurately complete work orders in a timely manner, maintain,
secure and stock assigned vehicle and equipment.
Troubleshoot and repair or replace any defective components from
the tap to the connection of the customer's equipment.
Replace defective or damages tap plates.
Makes necessary repairs and/or adjustments to comply with
company and FCC standards.
Smaller Cable systems may include the following
Perform underground and aerial construction duties associated
with CATV operations including installation of rigid and semi
coaxial cable, and pole line construction within overhead
Restore system service outages as service calls require.
This job has no supervisory responsibilities.
To perform the job successfully, an individual should
demonstrate the following competencies:
Integrity- Able to be tactful, maintain confidence, and foster
an ethical work environment; prevents inappropriate behaviors by
coworkers; gives proper credit to others; handles all
Initiative- Able to bring about great results from ordinary
circumstances; prepares for problems or opportunities in advance;
transforms leads or ideas into productive business outcomes;
undertakes additional responsibilities and responds to situations
as they arise without supervision.
Planning, Prioritizing, and Goal Setting- Able to prepare for
emerging customers needs; manages multiple projects; determines
project urgency; uses goals to guide actions and creates detailed
action plans; organizes and schedules people and tasks to achieve
Communication- Clearly conveys information through a variety of
media (verbal, written, e-mail, v-mail, etc.) in a way that engages
the audience and helps them understand and remember the message;
Self-Development and Continuous Learning- Stays informed of
current industry trends; actively identifies opportunities for
learning; learns and applies new concepts to improve job
performance; shares information with others on the job; takes
responsibility for career development.
Customer Focus- Able to demonstrate a high level of service
delivery; does what is necessary to ensure customer satisfaction;
addresses and resolves service failures; prioritizes customer
needs; makes customers and their needs a primary focus of
Attention to Detail- Able to be alert in hight intensity/high
risk environments; follows detailed procedures and ensures accuracy
in documentation and data; carefully monitors gauges, instruments,
or processes; concentrates on routine work detail and organizes and
maintains a system of records.
Qualifications To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Education and/or Experience
One year certificate from college or technical school; or three
to six months related experience and/or training; or equivalent
combination of education and experience.
Ability to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence. Ability to
speak effectively before groups of customers or employees of
Ability to calculate figures and amounts such as discounts,
interest, commissions, proportions, percentages, area,
circumference, and volume. Ability to apply concepts of basic
algebra and geometry.
Ability to apply common sense understanding to carry out
instructions furnished in written, oral, or diagram form. Ability
to deal with problems involving several concrete variables in
Certificates, Licenses, Registrations
Valid driver's license, satisfactory driving record within
Company required standards.
Other Skills and Abilities
Ability to accurately measure distances, using tapes or other
Ability to adhere to Local, Federal regulations and Company
Ability to carry, climb and operate extension ladder, (approx.
28 ft high and 75 pounds).
Ability to climb poles using gaffs, hooks and climbing belt as
Ability to differentiate between different sizes and colors of
Ability to drive Company vehicle in a safe and responsible
Ability to make cable connections in tight spaces by bending,
Ability to operate appropriate computer or test equipment
associated with position.
Ability to perform job from high places (i.e., poles and
Ability to prioritize and organize effectively.
Ability to use the following hand tools: electric drills,
hammers, wrenches, screwdrivers in the installation of cable to the
residence and TV set converters.
Ability to work with small components and wires to make cable
Knowledge of National Electric Code and National Electrical
3 years experience as an Installer Technician.
Physical Demands The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is
regularly required to talk or hear. The employee is frequently
required to stand; walk; use hands to finger, handle, or feel;
reach with hands and arms; climb or balance; stoop, kneel, crouch,
or crawl and taste or smell. The employee is occasionally required
to sit. The employee must regularly lift and /or move up to 10
pounds, frequently lift and/or move up to 100 pounds and
occasionally lift and/or move more than 100 pounds. Specific vision
abilities required by this job include close vision, distance
vision, color vision, peripheral vision, depth perception and
ability to adjust focus.
Work Environment The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
While performing the duties of this Job, the employee is
regularly exposed to outside weather conditions. The employee is
frequently exposed to moving mechanical parts; high, precarious
places; risk of electrical shock and vibration. The employee is
occasionally exposed to wet and/or humid conditions; fumes or
airborne particles and extreme heat.
The noise level in the work environment is usually moderate.
Atlantic Broadband Finance, LLC
Being inclusive is simply welcoming you to be yourself!
Being inclusive also means fostering a climate of trust and
respect, and encouraging diversity and equity for every candidate
wanting to be part of the Cogeco team.
Being inclusive allows us to reduce barriers in the workplace
and to take actions to enable accessibility for all!
Being inclusive is more than a word, it's our commitment to
If you need any accommodations to apply or as part of the
recruitment process, please contact us confidentially at firstname.lastname@example.org