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Product Support Representative

Company: Eppendorf, Inc.
Location: Enfield
Posted on: September 16, 2021

Job Description:

An employer is seeking a Call Center and Product Service Representative to sit in Enfield, CT. This group is responsible for being the first line of defense when customers call in with issues with the products. This is open because due to COVID-19, biotech orders have sky rocketed and extra help is needed when it comes to troubleshooting. On a day to day this person will be answering calls, help troubleshoot issues, and put together detailed notes of conversations. If issues are not able to be rectified, then this can be escalated to next level experts. This person should be detail oriented, and be well spoken.

Experience working with SAP ticketing system
Previous experience working in a customer service role

Good attention to detail for documentation

Exceptional customer service/communication skills

Keywords: Eppendorf, Inc., New England , Product Support Representative, Other , Enfield, Northeast

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