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Customer Support Rep

Company: Max Finkelstein, Inc.
Location: Lewiston
Posted on: January 16, 2022

Job Description:

Max Finkelstein, Inc. (MFI) is the largest independent tire distributor in the Northeast & mid-Atlantic, with 15 sales and distribution locations in 9 states, from Maine to Virginia. We are a high growth company looking for people to make a difference, while wanting to grow with a company that is consistently expanding annually by double digits. - A family owned & operated business for 100 years, MFI continues to provide our partners with outstanding products & services, and our employees with long & satisfying careers.
Customer Service is the heartbeat of our company, and we are seeking motivated individuals to join our team. This exciting opportunity offers the ability to join of one the most successful, respected, and growing companies in the tire industry.
Job Overview:
The Customer Service Representative role is about assisting our partners and providing the best support experience possible. We are looking for applicants who excel in customer service, have a desire to learn our products, and have a willingness to resolve issues. The Customer Service Representative will develop and maintain strong professional working relationships with customers, sales teams, and the internal supply chain.
What's in It for You?
We are glad you asked. MFI takes pride in the comprehensive benefits package we offer to our employees including the following:
Competitive salary starting at $18.00 an hour or more based on relevant experience
Career growth opportunities
Company support and training opportunities
Company sponsored Medical/Dental/Vision plans
Flexible Spending Account (FSA)
401(k)
Paid life insurance
Paid Time Off
Paid Holidays
Work from home possible after probationary period is met
Job Duties At-a-Glance:
Communicate with customers via phone and email
Provide knowledgeable answers to customer questions about products, pricing, and availability
Respond to customer order inquires, answer order status questions
Solve customer problems, strive to find best possible solutions
Enter orders into system for billing and delivery
Process payments and assist customers with payment options
Additional projects as required
Monday through Friday Schedule (occasional Saturdays)
Skills and Experience We Seek:
Excellent customer service skills and the ability to establish strong relationships with customers as well as intracompany team members
A strong work ethic and initiative to learn and grow
Effective communication skills, both written and verbal
Flexibility and adaptability to change
Time management and organizational skills
Ability to thrive in a fast-paced environment
Strong computer skills (including knowledge of Microsoft Office products)
Spanish speaking a plus
Call Center experience is a plus, but if you show the aspiration to learn we will provide the necessary training for a successful career with MFI
Education: High school diploma or GED required
Tire / Automotive experience is a plus
Retail associates welcome
Max Finkelstein, Inc. is an Equal Opportunity Employer and Drug Free Workplace. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Keywords: Max Finkelstein, Inc., New England , Customer Support Rep, Other , Lewiston, Northeast

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