Contact Center Rep I

Company: Northeast Credit Union
Location: Sanford
Posted on: January 16, 2022

Job Description:

Job Description Interested in a career, not just a job? Northeast Credit Union values an environment where individuals are all working toward the same goal: satisfied members who will make us their financial partners for life We strive to enhance our member's financial well being through teamwork and collaboration. We are focused on career growth for our employees and provide them opportunities to succeed. At Northeast Credit Union we are committed to giving back to our members and we support our employees to be a positive force in the community. Location: This position can be based in Portsmouth, NH, Sanford, ME or Biddeford, ME. Pay: Hourly rate $19.00. Primary Function: To assist members and potential members with telephone requests; explain and cross sell products and services, respond to problems and maintain a one call resolution environment. Key Responsibilities: Assist members and potential members with telephone and correspondence fostering a one call resolution environment. Cross-sell credit union products and services and achieves individual goals. Assist members and potential members with products, account opening and cross-sell refer for any loan product offered. Assist members in troubleshooting any online service and processes all types of transactions maintaining proper security. Experience and Qualifications: One year of similar or related experience. Outstanding customer service skills- verbal and written. Ability to deal with members in a professional manner, using courtesy and tact. Ability to interpret and keep up to date with applicable laws and regulations surrounding area of responsibility. Education: High school diploma or GED. Physical Requirements: Work involves typing on a computer, reading, writing, and sitting. May need to lift up to 10 pounds. If you are looking for an exciting career, Northeast Credit Union is the place Our employee total rewards package includes competitive salaries, incentive programs, comprehensive medical/dental/life benefits, retirement plans with employer match, training and professional development programs, tuition assistance, paid leave, and work/life programs. Join us today Equal Opportunity Employer

Keywords: Northeast Credit Union, New England , Contact Center Rep I, Other , Sanford, Northeast