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Quality Assurance Product Support Specialist

Company: Abbott
Location: Scarborough
Posted on: January 16, 2022

Job Description:

About Abbott
The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott's life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.
Our pioneering technology spans the world of healthcare operations - with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.

The position of Quality Assurance Product Support Specialist is within our Infectious Disease Developed Markets business unit located at Scarborough, Maine. In this role you will be responsible for managing and maintaining regulatory compliance programs, as well as providing support as needed to other quality assurance functions. This position is expected to provide problem solving skills and critical thinking for investigation and troubleshooting activities

WHAT YOU'LL DO
Post Market Activities:
Managing the site Customer Complaint Investigation Program, including responsibility for deciding which complaints will be investigated, how they will be investigated, coordinating data generating activities, evaluating data and writing investigation summaries/conclusions. Maintaining effective communication with Technical Service groups (worldwide locations) regarding this site's product complaint investigations
Post Market Surveillance; responsibility for assisting with this program.
Identify events that may be subject to vigilance reporting requirements and communicate to Regulatory for evaluation.
Other duties as assigned.

EDUCATION AND EXPERIENCE YOU'LL BRING
Required
Bachelor's Degree in Biology, Chemistry Life Sciences, and or other related technical field or the equivalent education and experience.
1+ years of experience in a Technical Service role
Preferred
Clinical Microbiologist experience
1+ years of experience in a Technical Service role in the medical device industry
Prior experience with SalesForce.com
Demonstrated ability to manage complex programs, and multiple priorities in a timely manner.
Demonstrated ability to analyze data and draw appropriate conclusions.
Strong communication skills including accurate technical writing.
Proficiency in Database software; Internet software; and Word Processing software.
Proficiency in Spreadsheet software.
Demonstrated understanding of lab practices.
Good working knowledge of medical terminology.

Keywords: Abbott, New England , Quality Assurance Product Support Specialist, Other , Scarborough, Northeast

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