Quality Assurance Product Support Specialist
Posted on: January 16, 2022
The key to successful treatment and full recovery is often fast,
accurate diagnosis. Abbott's life-changing tests and diagnostic
tools provide insights that enable smarter, faster decisions and
transform the way the world is managing health.
Our pioneering technology spans the world of healthcare operations
- with medical diagnostic instruments, tests, automation and
informatics solutions for hospitals, reference labs, blood centers,
emergency departments, physician offices and clinics.
The position of Quality Assurance Product Support Specialist is
within our Infectious Disease Developed Markets business unit
located at Scarborough, Maine. In this role you will be responsible
for managing and maintaining regulatory compliance programs, as
well as providing support as needed to other quality assurance
functions. This position is expected to provide problem solving
skills and critical thinking for investigation and troubleshooting
WHAT YOU'LL DO
Post Market Activities:
Managing the site Customer Complaint Investigation Program,
including responsibility for deciding which complaints will be
investigated, how they will be investigated, coordinating data
generating activities, evaluating data and writing investigation
summaries/conclusions. Maintaining effective communication with
Technical Service groups (worldwide locations) regarding this
site's product complaint investigations
Post Market Surveillance; responsibility for assisting with this
Identify events that may be subject to vigilance reporting
requirements and communicate to Regulatory for evaluation.
Other duties as assigned.
EDUCATION AND EXPERIENCE YOU'LL BRING
Bachelor's Degree in Biology, Chemistry Life Sciences, and or other
related technical field or the equivalent education and
1+ years of experience in a Technical Service role
Clinical Microbiologist experience
1+ years of experience in a Technical Service role in the medical
Prior experience with SalesForce.com
Demonstrated ability to manage complex programs, and multiple
priorities in a timely manner.
Demonstrated ability to analyze data and draw appropriate
Strong communication skills including accurate technical
Proficiency in Database software; Internet software; and Word
Proficiency in Spreadsheet software.
Demonstrated understanding of lab practices.
Good working knowledge of medical terminology.
Keywords: Abbott, New England , Quality Assurance Product Support Specialist, Other , Scarborough, Northeast
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